> Markdown version of [/jobs/ext/4171950-head-of-it-and-infrastructure](https://www.wearedevelopers.com/jobs/ext/4171950-head-of-it-and-infrastructure). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Head of IT and Infrastructure

- **Company:** Red Badger
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Salary:** £24,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Apple IOS, Apple Mac Systems, Software as a Service, Cloud Computing, Data Retention, Disaster Recovery, Identity and Access Management, Zero Trust Network Access, Single Sign-On, Wi-Fi Technology, Firewalls (Computer Science), Patch Management, SAP MDG, Gsuite, Google Meet, Vulnerability Analysis
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c2c99f3251b22ac

## About the Role

* Proven Experience: 5+ years of experience in IT administration or management, preferably within a fast-growing digital agency, tech consultancy, or scale-up.
 * Core Identity Tools: Expert-level mastery of Google Workspace administration and JumpCloud.
 * Identity Architecture: Deep hands-on experience setting up and managing SSO, SCIM provisioning, and cloud RADIUS.
 * Networking & Hardware: Solid experience managing enterprise network equipment (UniFi, Meraki, or similar), firewalls, Wi-Fi, and Google Meet AV setups.
 * Compliance: Proven track record in achieving and maintaining ISO 27001 and Cyber Essentials compliance.
 * Device Management: Strong experience managing Apple (macOS/iOS) fleets using JumpCloud MDM.
 * Vendor & Budget Ownership: Comfortable managing vendor relationships, negotiating software contracts, and controlling SaaS spending.
 * Adaptability & Mobility: Willingness to travel to international hubs (Cape Town, Australia & New Zealand) and UK offices (Leeds) when establishing new infrastructure.

Desirable Qualities & Soft Skills

 * Service-Minded Culture: Outstanding interpersonal skills and a empathy-first attitude toward supporting team members.
 * Pragmatic Security: Ability to balance robust security practices with employee productivity and frictionless workflows.
 * Autonomy: Self-motivated and comfortable operating in a fast-paced environment where you own outcomes from strategy down to execution.

## Description

As the Head of IT & Infrastructure, you will have end-to-end ownership of Red Badger's global IT landscape. This is a dynamic, high-impact role that blends strategic leadership with hands-on execution. You will ensure our multi-location staff enjoy frictionless, secure, and reliable technology experiences every day.

You will manage our identity stack, cloud networking, SaaS ecosystem, device fleet, and compliance standards (ISO 27001 & Cyber Essentials) across our four hubs (London, Leeds, Cape Town, and Australia & New Zealand). As Red Badger grows, you will build and lead a distributed IT team, travelling to regional hubs when necessary to establish local infrastructure.

Key Responsibilities

1. Global Infrastructure, Identity & Access Management

 * Administer, optimise, and secure our cloud-first identity and access ecosystem, centered around Google Workspace and JumpCloud.
 * Implement and enforce modern zero-trust architecture, maintaining Single Sign-On (SSO) and SCIM provisioning across all company applications.
 * Manage, maintain, and upgrade physical networks across all locations, including firewalls, Wi-Fi infrastructure, and cloud RADIUS setup.

2. SaaS Ecosystem & Vendor Management

 * Act as the commercial and administrative owner for Red Badger's SaaS stack (100+ applications).
 * Oversee license management, vendor renewals, billing optimization, and procurement to ensure cost efficiency and compliance.

3. User Support, AV & Daily Operations

 * Provide high-touch 1st-line and escalated support to all Red Badger staff across time zones (London, Leeds, Cape Town, Australia & New Zealand).
 * Administer and maintain office Audio-Visual systems, specifically Google Meet Hardware rooms, ensuring seamless hybrid collaboration.
 * Establish IT onboarding/offboarding workflows that guarantee day-one readiness for new hires worldwide.

4. Device Fleet Management (MDM)

 * Manage the full lifecycle of Red Badger's endpoint fleet (laptops and mobile devices), including procurement, deployment, patch management, security policy enforcement, and eco-friendly disposal via MDM tools.

5. Governance, Security & Compliance

 * Lead, gain, and maintain key industry certifications, including Cyber Essentials / Cyber Essentials Plus and ISO 27001.
 * Take responsibility for ensuring data retention policies are in place and align to current legislation.
 * Conduct regular security audits, vulnerability assessments, and access reviews across all systems.
 * Create, update, and enforce IT security policies and disaster recovery procedures.

6. Global Growth & Team Leadership

 * Support business growth in regional hubs (Leeds, Cape Town, Australia & New Zealand) by defining local IT setups and travelling on-site during initial rollouts or expansions.
 * Hire, mentor, and build a high-performing distributed IT support team as headcount grows in regional hubs.