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# EUC Support Engineer

- **Company:** Metropolitan Gaming
- **Location:** London, UK (Remote available)
- **Salary:** £33,102.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Software Deployment, Wi-Fi Technology, Microsoft InTune, Deployment Automation, Laptops
- **Published:** October 9, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5922034299

## About the Role

* Windows 11
 * Microsoft 365
 * Microsoft Teams
 * Outlook / Exchange Online
 * OneDrive
 * Microsoft Intune
 * Windows Autopilot
 * Microsoft Entra ID
 * Active Directory
 * Endpoint and mobile-device management
 * Endpoint security and compliance
 * Networking fundamentals, including Wi-Fi, DNS, DHCP and VPN
 * ITSM/service-management platforms

Desirable:

Knowledge of gaming applications such as Neon, Bravo & Table Manager would be an advantage.

## Description

As an EUC Support Engineer, you will be responsible for delivering a professional, high-quality and reliable end-user computing experience across the organisation.

You will also be responsible for providing both remote and on-site technical support across multiple locations and taking ownership of endpoint incidents and service requests.

Working closely with the service desk and the wider technology teams, the EUC Support Engineer ensures colleagues can work effectively both remotely and onsite.

Main Responsibilities

 * Provide 2nd-line technical support for end-user computing issues across multiple locations.
 * Provide technical support across Microsoft 365 services and workplace applications.
 * Troubleshoot Windows, Outlook, Teams, OneDrive and related productivity services.
 * Diagnose and resolve hardware, software, operating system, application and connectivity issues.
 * Provide both remote and deskside support where required.
 * Take ownership of complex incidents and service requests through to resolution.
 * Maintain clear communication with colleagues throughout the lifecycle of incidents and requests.
 * Identify recurring incidents and work with relevant teams to address underlying causes.
 * Configure, deploy, maintain and support laptops, desktops and mobile devices.
 * Support device provisioning, configuration, application deployment, patching and compliance.
 * Maintain appropriate security and configuration standards across the EUC estate.
 * Support the technology requirements for new starters, internal moves and leavers., Our employees are expected to always demonstrate our key service behaviours:
 * On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
 * Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
 * Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
 * Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.