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# Technical Support Manager (Hardware)

- **Company:** ENTERPRISE RECRUITMENT
- **Location:** Nottingham, UK
- **Experience:** Expert
- **Salary:** £40,000.0 - £55,000.0
- **Contract:** Permanent contract
- **Skills:** 4G (Telecommunication), Artificial Intelligence, Smart Devices, Network Routers
- **Published:** October 9, 2026
- **Apply:** https://www.enterpriserecruitment.com/job-search/7143-technical-support-manager-hardware/electronics/nottinghamshire/apply

## About the Role

+ Hands-on experience in a technical electronics or hardware support role
 + Strong fault-finding and root-cause analysis skills
 + Experience supporting customers or field engineers in a technical environment
 + Clear and confident communicator, both written and verbal
 + Comfortable working independently and managing multiple priorities

Desirable

 + Experience with IP CCTV or video management systems
 + Exposure to 4G/5G routers, networking, or telematics hardware
 + Background in field service engineering or technical training
 + Familiarity with ticketing/helpdesk systems and support KPIs
 + Interest or experience with AI edge devices (e.g. GPU/NPU-based hardware)

## Description

We're working with a well-established UK technology business that designs, supplies, and supports advanced on-vehicle hardware and software systems used in operationally critical environments. They are looking to add a senior, hands-on technical support specialist to their team.

This role is ideal for someone who enjoys being the technical authority - owning complex issues, supporting engineers and customers.

The role

You will take end-to-end ownership of technical support cases, acting as the escalation point for complex hardware and system issues. The role is a mix of remote support, documentation and training, hands-on testing.

You'll work closely with field engineers, customers, and internal technical teams to diagnose faults, support new customer onboarding, and improve first-time fix rates through better guidance, training, and processes.