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# Housing Systems Manager

- **Company:** Housing Limited
- **Location:** Luton, UK (Remote available)
- **Salary:** £40,000.0
- **Contract:** Permanent contract
- **Skills:** Data Cleansing, Network Troubleshooting, Performance Monitor, Pyramid
- **Published:** October 19, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ad63b309ff50b2fdd8bd8ee/apply

## About the Role

* Experience of working with housing management or CRM systems, ideally OmniLedger Pyramid, within supported housing, social housing, homelessness, or a related sector.
 * Strong understanding of housing management processes, including tenancy records, support delivery, housing benefit administration, and performance reporting.
 * Proven ability to troubleshoot system issues, provide user support, and drive practical system improvements.
 * Excellent communication and stakeholder management skills, with the confidence to train, coach, and influence colleagues at all levels.
 * Experience creating engaging training materials, user guides, and processes that improve consistency and compliance.
 * Strong analytical skills with a keen eye for detail, data accuracy, reporting, and continuous improvement opportunities.
 * A proactive and adaptable approach, with a genuine passion for improving services and making a positive difference for people experiencing homelessness and multiple disadvantage.

## Description

* Acting as the Housing CRM Systems lead, supporting the development, administration, and continuous improvement of OmniLedger (Pyramid) across supported housing services.
 * Working closely with Housing Managers and Heads of Service to identify operational challenges and translate them into effective system-led solutions.
 * Providing first-line support for system and process queries, resolving issues where possible and escalating technical matters when required.
 * Delivering training, coaching, and user support to frontline teams, ensuring consistent use of systems, processes, and standard operating procedures.
 * Managing key housing management activities within the system, including rent processes, occupancy monitoring, void controls, and housing benefit-related data.
 * Monitoring, auditing, and improving data quality across services, carrying out data cleansing and ensuring accurate record keeping and reporting.
 * Producing performance reports and insights, supporting KPI reporting and helping services demonstrate outcomes and service impact.