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# IT Field Services Support

- **Company:** Alvarez & Marsal
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, BitLocker Drive Encryption, VoIP, Microsoft Outlook, Cisco Unified Communications Manager, Microsoft Exchange Server, File System Permissions, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Microsoft PowerPoint, Remote Access Technology, Microsoft SharePoint, Software Engineering, TCP/IP, Office365, Microsoft InTune, Computer Equipment, Deployment Automation, Casper Suite, Commvault, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=785fb3346234ac8f

## About the Role

* College background in the technology field preferred
 * 3-5 years of support role experience in help desk environment or tech support services (preferable)
 * Solid understanding of Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
 * Proven background with customer service and able to handle stressful/time-sensitive situations
 * Telephone customer service experience required
 * Fundamental understanding of PC hardware/software and connectivity components
 * Experience with Windows 11 Operating Systems, Mac OSX experience preferred
 * Knowledge of MS Exchange, Active Directory, SharePoint
 * Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
 * Basic understanding of ITIL based structure
 * Exposure to HP/Lenovo ThinkPad/MacBook/iPhone/Android hardware preferred
 * Previous experience with an incident management/tracking system required
 * Some weekend and afterhours support required, as well as light travel potentially

## Description

The position of IT Field Services Support Specialist will be based in the Houston office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and team work. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriate and manage their own workload.

How you will contribute

 * Facilitating walk-up desk service and utilizing incident knowledge base platform (Service Now)
 * Analyze, diagnose, document, resolve and escalate reported issues and outages
 * Assist other depts within IT; engineering/operation with infrastructure applications/hardware
 * Configure, install, and troubleshoot laptops/mobile devices/printers
 * Respond to all user support inquiries globally including primary office location

Support and troubleshooting include supporting: MS Office 2016 - O365 suites, Commvault, (Cisco Products: AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Intune Remote (remote support), Intune (device management), Autopilot (imaging/deployment), SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, network printer support.