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# 1st Line Support

- **Company:** VIQU Ltd
- **Location:** Liverpool, UK
- **Salary:** £36,400.0 - £40,300.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Bomgar, Microsoft Outlook, Microsoft Office, Microsoft Servers, ServiceNow IT Service Management
- **Published:** October 12, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-support/57449599

## About the Role

This 1 Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service., * Active Directory (Line)

 * Communication Skills (Key)
 * Customer Service
 * Help Desk Roles
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Technical Support (IT)
 * User Experience & Management

## Description

* 1 Line / Service Desk Support - in a Windows / Microsoft environment.
 * Windows 10/ Windows 11
 * Microsoft 365
 * Exchange
 * Azure
 * Outlook
 * MS Teams
 * Active Directory
 * Telephony support
 * Triaging tickets and escalating to relevant teams where necessary
 * Using ServiceNow ticketing system
 * Mix of remote & deskside support - including working on a tech bar
 * Good customer service skills
 * Experience with iManage or Bomgar (desirable)