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# End User Support Analyst- White glove -VIP (Support Associate III - Cloud Infrastructure Services)

- **Company:** UST
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Microsoft Azure, BitLocker Drive Encryption, Microsoft Outlook, Continuous Integration, Cloud Platform System, Office365, Software Troubleshooting, Indexer, Microsoft InTune, Low Latency, Deployment Automation, Apple Business Manager, Unified Endpoint Management
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5d78878fba9cce3a

## About the Role

* Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.
 * Strong incident triage around:(application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners)
 * Excellent first principles troubleshooting:( isolate user/device/network/app dependency quickly)
 * Concierge-style engagement: (proactive, calm, discreet, and time-aware)
 * Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updates
 * Strong communication discipline:(Translates technical details into business impact language, Professionalism in sensitive environments)

Technical skills

 * Trading Application Support-Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
 * AV/VC Support- Support for AV, Teams, multi-monitor setups, cameras, mics, docking stations; root-cause troubleshooting.
 * Microsoft Endpoint Management- Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.
 * Azure/Entra ID Fundamentals- Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
 * Office 365 Suite- Advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add-ins, connectivity
 * Windows 10/11- Drivers, profiles, performance, printing, BitLocker recovery.
 * Mobile Device Support- MDM onboarding, Apple Business Manager, DEP, iOS expertise., Asset Management, Change Management, CI/CD, Customer Support

## Description

The successful candidate will high-touch one to one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management.

You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.