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# ServiceNow Solutions Engineer, Associate

- **Company:** BlackRock, Inc.
- **Location:** Edinburgh, United Kingdom (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Artificial Intelligence, Configuration Management Databases, Performance Tuning, Systems Integration, Agentic-AI, Integration Frameworks, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=307619014660fe5b

## About the Role

* 5+ years of ServiceNow platform experience, delivering enterprise-scale solutions across design, development and implementation.
 * Strong ServiceNow architecture and development knowledge, including JavaScript, APIs, integration frameworks, security, governance, scalability and maintainability.
 * Experience translating business requirements into solution designs and technical architectures, and participating in architecture review and design assurance.
 * Working knowledge of ITSM and relevant ServiceNow products such as ITOM, ITAM, HRSD, CMDB and CSM.
 * Strong stakeholder management, communication, mentoring and problem-solving skills, with the ability to balance business value, technical constraints and risk., * ServiceNow Certified System Administrator (CSA).
 * ServiceNow Certified Application Developer (CAD).
 * ServiceNow Implementation Specialist certification(s).
 * Platform strategy, modernisation or digital transformation initiatives delivered alongside Enterprise Architecture teams.

Desirable Experience

 * Service Operations Workspace implementations.
 * Now Assist, AI Agents, AI Specialists, or other generative AI and intelligent automation capabilities.

## Description

We are looking for a collaborative Senior ServiceNow Solutions Engineer to design and deliver secure, scalable and maintainable enterprise solutions. You will translate business needs into technical approaches, guide delivery teams and ensure the platform evolves in line with architecture, governance and ServiceNow best practices. The role suits an experienced engineer seeking to deepen solution-design expertise and progress towards Solution Architect responsibilities., * Lead end-to-end solution design across workflow, security, data, integrations, user experience, automation and AI-enabled capabilities.

 * Partner with business stakeholders and Enterprise Architects to shape requirements, evaluate options and align solutions with platform strategy, standards and roadmaps.
 * Produce clear solution designs, technical specifications, integration designs, data models and architecture documentation.
 * Provide technical assurance through architecture reviews, governance forums and design authorities, assessing impacts across ServiceNow and dependent systems.
 * Configure, develop, test and implement ServiceNow solutions and enhancements, including workflows, Flow Designer, business rules, UI policies, access controls, catalogues and integrations.
 * Guide developers, administrators and delivery partners; promote reusable patterns, development standards and ServiceNow best practices.
 * Support upgrades, incident and defect resolution, root-cause analysis, performance optimisation and continuous improvement.
 * Evaluate and implement emerging capabilities, including UI Builder, Now Assist and AI-powered workflows.