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# Technical Support Engineer

- **Company:** Dataminr, Inc.
- **Location:** UK (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Proxy Servers, Systems Engineering, JIRA, Software as a Service, Cyber Security, Software Debugging, Domain Name System (DNS), Mobile Application Software, Network Architecture, Productivity Software, Salesforce.Com, Security Information and Event Management, Single Sign-On, Firewalls (Computer Science), Zendesk
- **Published:** October 14, 2026
- **Apply:** https://startup.jobs/technical-support-engineer-dataminr-uk-10458631

## About the Role

* 3+ years of experience in a technical support, systems engineering, or related technical role
 * Demonstrated ability to troubleshoot independently across unfamiliar systems
 * Understanding of network infrastructure, firewalls, proxies, DNS, and how corporate IT environments affect SaaS access
 * Experience with API troubleshooting or integration support
 * Experience with bug reproduction, log review, and problem isolation in web and mobile applications, SSO, and API implementations
 * Familiarity with ticketing and productivity tools such as Salesforce, Zendesk, and Jira
 * Familiarity with tools and workflows used by security operations professionals, including SIEM platforms, threat intelligence tooling, and security-focused integrations. Our customer base is heavily security-oriented, and understanding their environment and workflows is important.
 * Familiarity with writing or reading basic queries for data lookup and log review
 * Excellent written and verbal communication skills, able to explain complex technical concepts in non-technical terms
 * Experience authoring, structuring, and administering documents for training and knowledge bases
 * Experience working independently without immediate supervision, managing multiple tasks, and meeting critical SLAs and deadlines
 * Professional, reliable, and comfortable operating in a business setting

## Description

* Configure and deploy SSO integrations for enterprise customers across various identity provider environments, and troubleshoot authentication failures when they arise
 * Investigate and resolve login failures, platform access issues, and browser-level problems
 * Debug alert delivery failures across email, mobile, webhook, and API channels
 * Troubleshoot customer-side environmental issues including network, firewall, proxy, and DNS configurations
 * Support API troubleshooting and integration-related cases
 * Investigate logs and data to identify patterns and root causes
 * Take charge of all customer issues, including questions about product functionality, initial troubleshooting, identification of root causes, issue resolution, and communication
 * Collaborate with Product, Engineering, and Customer Success on identifying and resolving product defects
 * Be an active contributor to our knowledge base and other support documentation
 * Participation in an on-call rotation that includes occasional weekend coverage