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# Sr. Technical Support Engineer - Level 3

- **Company:** Park Place Technologies
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Groovy, Networking Hardware, Lightweight Directory Access Protocols (LDAP), Red Hat Enterprise Linux, Security Assertion Markup Language (SAML), Single Sign-On, Software Deployment, Software Engineering, Network Routers, Scripting, Load Balancing, Computer Network Technologies, Vmware
- **Published:** October 8, 2026
- **Apply:** https://recruiting.ultipro.com/PAR1035PPTL/JobBoard/e104637a-c3c6-4682-96d2-d7cc2662dc13/OpportunityDetail?opportunityId=77376c9c-6383-4859-bdf8-febda1e86923

## About the Role

* Bachelor's degree required in a Computer Networking or Software related discipline.
 * A minimum of 5-7 years' experience of MS Windows, Red Hat Linux and VMware.
 * 3-5 years' Technical Support Engineer experience.
 * Knowledge of network technologies and device types (routers, switches, load balancers, etc.).
 * Advanced understanding of IT technologies relevant to the operation of Entuity products and services.
 * Exceptional interpersonal, verbal and written communication skills.
 * Proven ability to work in a professional manner to resolve customers' technical issues.

Preferred Qualifications:

 * Network device vendor certifications (CCNA, JNCIA).
 * Experience of operating and/or supporting Infrastructure Monitoring tools.

## Description

* Provide advanced support services including software deployments, specialized configurations, customizations, and other services as agreed with the customer.
 * Run customer workshop sessions.
 * Work closely with Sales Account Managers and Solution Architects.
 * Mentor and guide others in resolving complex software operational issues.
 * Advise customers how to configure and use Park Place Technologies' software products to satisfy their operational needs.
 * Trouble-shoot and identify the cause of customer software product problems.
 * Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.
 * Ensure all customer problems and queries are logged in Park Place Technologies' Helpdesk system, escalated where appropriate and tracked through to completion.
 * Work closely with Software Development Teams on the resolution of customer problems.
 * Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials.
 * Develop and maintain a full and current awareness of Park Place Technologies' software products.
 * Maintain an awareness of IT technologies relevant to the operation of Park Place Technologies' software products and services.
 * Other duties as assigned.

Addendum A - Entuity Software

Additional Responsibilities:

 * Advise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active Directory, LDAP, SAML, SSO).
 * Advise customers how to customize Entuity software dashboards, reports, and exports.
 * Develop and supply to customers customized rules and scripts using Groovy scripting language to change how Entuity Software processes alerts and forwards them to third-party software products.
 * Develop and supply to customers customized configurations using Stormworks Statement language to change how Entuity Software collects and processes data.
 * Issue customer licenses as required.
 * Create and issue Device support software configurations and overrides to customers as required.