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# Technical Support Representative

- **Company:** Barracuda
- **Location:** Reading, UK
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Software Debugging, Hyper-V, Linux Commands, Windows Servers, Salesforce.Com, SQL Databases, Virtualization Technology, Backup and Restore, Vmware
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3feb5c55b32f5b23

## About the Role

* Good knowledge and experience in the field of network / IT security and / or data protection (backup systems, e-mail archiving, etc.) is an advantage
 * Experience in the field of Linux Command Shell beneficial
 * Experience with Microsoft Windows Server, VMware, and Hyper-V virtualization, as well as Exchange and SQL, are advantageous
 * CCNA, CCNP, or CCIE certification is an advantage
 * A customer-centric focus where you will answer customer calls and emails
 * Prior experience with Salesforce is an advantage
 * Good English language, additional European languages also beneficial

## Description

* Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
 * Develop your skills in network and security products through on-going training
 * Document, escalate, and follow through with product bugs and/or issues
 * Debug the issue and provide a solution. If not resolved raise a ticket to the next level