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# Technical Support Specialist - HVAC

- **Company:** Johnstone Supply
- **Location:** San Diego, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft PowerPoint
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e3d407668b25151

## About the Role

* High school degree or equivalent (i.e. GED)
 * 5+ years of HVAC/R field service experience
 * Bachelor's or Associate's degree preferred in engineering, logistics, business or HVAC
 * Valid driver's license and proof of insurance required in order to travel by vehicle.
 * Exemplary written and verbal communication skills with ability to effectively present and deliver information successfully to a wide variety of audiences.
 * Experience providing technical knowledge to the adult learner in a variety of formats including but not limited to written, virtual, and in-person.
 * Understanding of industry technical, residential, and commercial HVAC/R products and services.
 * ERP competency or ability to learn quickly.
 * Ability to define problems, collect data, establish facts and draw valid conclusions.
 * Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
 * Ability to make business decisions by an analytical as well as creative process.
 * Proficient with Microsoft 365 products including Excel, Outlook, Word, and PowerPoint, and other company and job-related technologies.
 * Excellent interpersonal skills with ability to develop and maintain relationships with a wide variety of audiences.

## Description

* Develop guidelines and tools to meet the growing demand for technical sales support. Provide technical support and troubleshooting for our customers and our employees. Assist in "on-site field support" for trouble jobs but refrain from touching, modifying, repairing or installation of product.
 * Implement technical training for customers and employees to better understand the fundamentals of air conditioning and the installation guidelines for our HVAC equipment. May create or facilitate a NATE training program for the assigned Company Owned Store (COS) Group if applicable.
 * Assist Branch Managers and Account Managers in closing sales opportunities with larger dealers of equipment. Provide technical training for customers as part of an in-house service to capture and retain sales.
 * Develop structure for warranty process and unit exchanges to reduce warranty transactions. Reducing warranties will allow for greater customer service and limited labor hours in the warranty pipeline.
 * Track and report regularly warranty failure rates, number service schools conducted, and number of attendees trained - both customer and employee.
 * Assists the Purchasing and Marketing team with product mix, superseded products/subs, and add-ons/related items for increase sales.
 * Establish and maintain relationships with vendor partners and key customers.
 * Through internal/external resources maintain up-to-date understanding of industry trends and technical developments that effect target markets/products.
 * Participates in marketing, sales, and other meetings, providing customer and product data, strategies and opportunities.
 * Establishes and maintains a consistent company image throughout all training and sales events/presentations.