> Markdown version of [/jobs/ext/4174492-technical-support-engineer-ii](https://www.wearedevelopers.com/jobs/ext/4174492-technical-support-engineer-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer II - **Company:** Axon Enterprise, Inc. - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cloud Computing, Github, JSON, Python (Programming Language), Cloud Services, Server Administration, Software Engineering, Visual Studio Online, Data Logging, Webforms, SQL Server Management Studio (SSMS) - **Published:** October 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-ii-phoenix-az--cf5d4884-23ae-493f-9f2c-16a85eefd9fb ## About the Role Technical Support, Cloud Computing, Ecosystems, Process Improvement, Team Player, Problem Solving Skills, Law Enforcement, Startup, Software Administration, Customer Relations, * 3+ years of support experience for cloud-based products * Track record of completing goals and driving initiatives to completion * Experience working within the Law Enforcement/Public Safety space * Forward Thinking and Task Driven * Experience solving complex technical problems and leading support related projects * Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues. * Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS. * Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes. * Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information ## Description If you love to get close to your users to understand and solve their problems quickly, this is the place for you. If you thrive on working with other teams to drive solutions quickly on a brand-new product, this is the challenge for you. If you are interested in supporting a mission critical product used to save lives, this is the product for you. Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud solutions. This individual will play an instrumental role in supporting critical escalated issues and customer requests. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, thriving on resolving software issues, and building strong customer relationships. What You'll Do Reports to: Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services * Provide front line support to Axon software customers while logging detailed notes on each customer interaction * Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams. * Research, troubleshoot, diagnose customer issues and requests across all a variety of products and systems. * Follow up with clients to ensure their systems are fully functional after troubleshooting * Log & provide detailed notes on each customer interaction * Develop knowledge base articles on top issues * Participate in an on-call rotation for outage escalations * Provide back-up support to other Axon Support teams and colleagues, The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.