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# AWS Support Engineer

- **Company:** VDart, Inc.
- **Location:** Orange, CT, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Amazon Web Services, Salesforce.Com, Amazon Connect, Enterprise Software Applications
- **Published:** October 31, 2026
- **Apply:** https://www.careerjet.com/jobad/us3ff5db03a40111e53a040870230798c8

## About the Role

* Utility industry experience
 * Salesforce experience
 * Conversational AI / IVR experience

Years of experience needed: 7+ years

## Description

* We are seeking an experienced Contact Center Engineer/Analyst to support transformation and ongoing operations.
 * The selected candidate will work closely with business stakeholders, architects, developers, and support teams to maintain and enhance the CCaaS platform and ensure reliable contact center operations.

Primary Responsibilities:

 * Support Amazon Connect configuration, enhancement and operational activities.
 * Troubleshoot and resolve contact center issues.
 * Gather and document business and technical requirements.
 * Coordinate testing, deployment and production support activities.
 * Support integration with enterprise applications and third-party platforms.
 * Produce technical and operational documentation.
 * Monitor platform performance and recommend improvements.
 * Collaborate with business and IT teams to ensure service quality and user satisfaction.