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# Business Telephone Systems Engineer - VoIP / Cloud Telephony

- **Company:** Datel Solutions
- **Location:** Fife, United Kingdom
- **Salary:** £28,000 - £40,000
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, VoIP, Cloud Computing, Computer Programming, System Configuration, Dynamic Host Configuration Protocol, Network Address Translation, IP Addressing, Internet Protocol, Virtual Local Area Networks, Cisco WebEx, Wireless Access Point, Wi-Fi Technology, Network Routers, Internet Protocol Telephony, Computer Network Technologies
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1abd01a186f04930

## About the Role

Previous practical experience with business telephone systems is strongly preferred.

Relevant experience may include:

 * Business telephone system installation.
 * PBX programming and configuration.
 * Hosted/cloud telephony.
 * VoIP and SIP.
 * IP handset deployment.
 * Call routing, hunt groups and voicemail.
 * Cat5e/Cat6 cabling.
 * Business routers and managed switches.
 * DHCP, IP addressing and VLANs.
 * Wi-Fi installation and troubleshooting.
 * General technical fault finding.

You do not need to be a network specialist, but you should be comfortable configuring a basic business router and understanding how an IP network operates.

Relevant platforms

Experience with any of the following would be useful:

 * iPECS / iPECS Cloud.
 * Gamma Horizon.
 * 3CX.
 * Microsoft Teams Phone.
 * Webex.
 * RingCentral.
 * Mitel.
 * Avaya.
 * NEC.
 * Panasonic.
 * Samsung.
 * Unify.

Experience with other business telephone systems is equally welcome.

Networking experience with Ubiquiti UniFi, TP-Link Omada or DrayTek would also be useful, although full training will be provided on the systems and products we use., * Has strong technical fault-finding skills.

 * Is comfortable programming and configuring telephone systems.
 * Can work independently at customer premises.
 * Takes ownership of installations and support issues.
 * Communicates clearly and professionally with customers.
 * Keeps accurate technical notes and records.
 * Is willing to learn new telephone and networking platforms.
 * Takes pride in completing work properly.

You will need a full UK driving licence and should live within reasonable commuting distance of Dunfermline, Fife.

The role will involve regular travel to customer premises throughout Scotland, alongside office-based days carrying out remote support, system configuration and installation preparation.

## Description

This is not an Openreach-style FTTP, SOGEA, copper or external fibre installation role. We are specifically looking for someone with experience installing, programming, configuring or supporting business telephone systems, PBX systems, hosted/cloud telephony or VoIP systems.

The ideal candidate will have a strong telephone systems background, with some structured cabling experience and enough networking knowledge to configure and troubleshoot basic business routers, switches and IP networks.

This is a field-based role with a mixture of customer-site work and office-based technical support from our Dunfermline office.

Key responsibilities

 * Install and configure hosted/cloud business telephone systems.
 * Program users, extensions, hunt groups, call routing, voicemail and auto attendants.
 * Install and configure IP handsets, cordless phones and softphones.
 * Configure and troubleshoot SIP and VoIP services.
 * Install, terminate and test Cat5e/Cat6 cabling.
 * Configure basic business routers, managed switches and wireless access points.
 * Work with DHCP, IP addressing, NAT, port forwarding and VLANs.
 * Diagnose telephone, network, connectivity and call quality faults.
 * Prepare and pre-configure equipment before installation.
 * Provide remote technical support when required.
 * Carry out customer training and system handover.
 * Maintain accurate installation and support records.