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# Junior Systems Analyst (ERP & Business Applications)

- **Company:** DorSuite
- **Location:** Deeside, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Artificial Intelligence, Business Software, Data Cleansing, Data Mapping, Information Technology Operations, Pivot Tables, Power BI, Salesforce.Com, SQL Databases
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f8478abb197b7034

## About the Role

This is a graduate or early-career role. You don't need to have done it before - you need to be organised, comfortable with data and technology, and interested in how a business runs., * Degree, apprenticeship or equivalent experience in IT, business information systems, data or a related field

 * Strong Excel skills (lookups, pivot tables, data cleansing)
 * Genuine interest in AI tools and how they can be applied to real business problems
 * Logical, methodical approach to problem-solving and a good eye for detail
 * Clear communicator, able to explain systems to non-technical colleagues
 * Organised: can juggle a support queue alongside project work

Desirable

 * Exposure to an ERP or CRM (any platform), Salesforce, or SQL/Power BI
 * Microsoft 365 administration or Power Platform
 * Basic understanding of business processes - order-to-cash, purchasing, stock, scheduling
 * Experience in manufacturing, construction or a similar operational environment
 * Experience working with a managed IT service provider

## Description

* Provide first-line support for our ERP and business applications: log, triage and resolve user issues, and escalate to the Systems Manager or vendors where needed
 * Help test new system features and builds - write test cases, run them, record defects and confirm fixes
 * Support the ERP replacement programme: data mapping and migration checks, dual-running reconciliation, cutover prep
 * Build and maintain reports and dashboards in i-Suite for order intake, operations, safety and other business reporting
 * Write and keep up to date user guides, process documentation and knowledge-base articles
 * Deliver user training and floor-walking during rollouts
 * Look for small process and AI automation improvements and help embed them

IT operations

 * Housekeeping of Microsoft 365 accounts, licences, groups and permissions
 * Work with and help manage our outsourced IT provider: raise and track tickets, chase resolutions, and act as the day-to-day point of contact
 * Manage starters and leavers end to end - accounts, access, equipment and handovers - so people are productive from day one and offboarded cleanly
 * Plan and track hardware requirements: laptops, mobiles, peripherals, replacement cycles and stock