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# IT Support Engineer

- **Company:** Pulse Healthcare Ltd
- **Location:** Southampton, UK
- **Experience:** Starter
- **Salary:** £18,000.0 - £33,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Mobile Application Development, Microsoft Office, Windows Servers, Software Engineering, Wireless Access Point, Network Routers, Firewalls (Computer Science)
- **Published:** October 8, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-engineer/57437160

## About the Role

Are you an experienced Junior IT Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?

Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?, * Experience in Microsoft 365 / M365

 * Windows 11, iOS & Android support

 * Configure and support Routers, firewalls, switches, access points

 * Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

You'll ideally have:

 * 1+ years' IT Support / Helpdesk Support experience within an MSP environment (Ideally)

 * Proven expertise in M365 ecosystem

 * A full UK driving licence and willingness to travel occasionally to client sites

## Description

My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement., As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.

This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities

 * Work actively on the helpdesk & (when needed) on client site

 * Problem Solve all IT hardware & software issues for external clients, * A close-knit team with a strong culture of collaboration and excellence
Skills

 * Exchange
 * Office 365
 * AD
 * Windows Support
 * Desktop Support
 * Windows Server