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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 886376-COMMERCE-DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 40046205 - **Company:** State of Florida - **Location:** Tallahassee, FL, United States - **Experience:** Expert - **Salary:** $40,000.0 - $49,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Distributed Systems, Issue Tracking Systems, Information Technology Operations, Local Area Networks, System Center Configuration Manager, Windows PowerShell, Remote Access Technology, Software Deployment, Wide Area Networks, Batch Scripting, Data Logging, Genesys, Peripherals, Adobe, Information Technology, Servicenow, User Accounts - **Published:** October 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b7276d822d942da6 ## About the Role * Knowledge of System Center Configuration Manager (SCCM). * Knowledge of Active Directory (AD) Group policy in an enterprise environment. * Knowledge of PowerShell and batch scripting. * Knowledge of remote access software or clients. * Skilled in the use of Active Directory (AD), AD user accounts, and AD computer accounts. * Skilled in deploying software, patches, and scripts in an enterprise environment. * Skilled in administrating Windows operating system platforms. * Skilled with service ticket systems and tracking user problems in a HelpDesk environment. * Skilled in the administration, maintenance, and analysis of computer software and hardware. * Ability to communicate effectively both in person and through electronic mediums. * Ability to work independently and as a team member. * Ability to research and utilize problem-solving techniques. * Ability to comprehend, develop, and interpret technical documentation. * Ability to manage time by prioritizing issues according to severity and organizational need. * Ability to understand and comply with laws, rules, regulations, policies, and procedures. Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum Requirements: * Must be available for on-call and overtime as required. * Must be available for emergency situations (e.g. hurricanes, etc.). * Must be able to lift at least 30 lbs. * Minimum 5 years software and hardware desktop support. Preferred: * 5 years Customer Service/Helpdesk Experience * 5 years Active Directory and group policy experience * Must be Able to Assist Remote users * Must be Able to Train Staff * Must have ServiceNow Experience * Adobe Administrator ## Description This position is a member of the Service Desk team and provides tier 1 and 2 support for users and computer systems both in-person and remotely, to include but not limited to: COM systems, Network/Communication, Software, Hardware (i.e.: desktop computers, printers, peripherals), and Mobile Devices. The incumbent in this position will work on special projects and also provide customer support services, and other duties as required, in the areas of Local Area Network (LAN) and Wide Area Network (WAN) systems by: * Monitors the Genesys Cloud Desktop software during work hours and serves as a backup phone coverage as necessary. * Takes ownership of escalated issues by logging each into the department's service ticket tracking system, accepting issues, resolving or forwarding assigned issues, and monitoring for completion of issues. * Timely resolution or forwarding of issues to the appropriate area for resolution while ensuring a smooth transfer of ownership. * Performs Win11 build/version maintenance, testing, and upgrades to keep computer systems in the agency compliant and able to receive Microsoft patches. * Manages short-term projects which fall within the scope of the IT Operations Service Desk. * Provides excellent customer service by maintaining positive attitude, setting expectations, and using clear communication. * Maintains excellent communication with the Service Desk team by being considerate to others and advising of relevant issues which may have an impact on the team. * Analyzes and resolves network/communication, software, hardware, and mobile device problems. * Provides other helpdesk services including installing, moving, and maintaining computer systems for use by end users including the hardware, software, peripheral equipment, and communications components. * Provides hardware and software quotes. * Seeks to improve operational efficiency by researching and suggesting ways to permanently resolve problems. * Implements changes operational efficiency by researching and suggesting ways to permanently resolve problems. * Develops and maintains operational procedures, processes, and other technical documentation. * Performs other duties as required., FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.) Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ The Work You Will Do: This position is a member of the Service Desk team and provides tier 1 and 2 support for users and computer systems both in-person and remotely, to include but not limited to: COM systems, Network/Communication, Software, Hardware (i.e.: desktop computers, printers, peripherals), and Mobile Devices. The incumbent in this position will work on special projects and also provide customer support services, and other duties as required, in the areas of Local Area Network (LAN) and Wide Area Network (WAN) systems. The Difference You Will Make: FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: * Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities. * Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. * Provides information clearly, accurately, and succinctly; and exhibits good listening skills. * Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools. * Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. Where You Will Work