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# Helpdesk Technician

- **Company:** Urban, Ltd.
- **Location:** Pewaukee, WI, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Business Software, Document Management Systems, Issue Tracking Systems, Network Administration, Server Administration, Software Deployment, Peripherals, Computer Equipment, Information Technology
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c4d8bb7937a44878

## About the Role

* Associate's degree in computer science, Information Technology, or a related field (or equivalent combination of education and hands-on experience).
 * 2-5 years of hands-on experience in desktop/PC support, hardware/software deployment, and managing helpdesk ticketing systems.
 * Strong proficiency with Windows 10/11 and Microsoft 365.
 * Experience with electronic document management/scanning systems, peripheral setup, basic network/server administration, and hardware troubleshooting.
 * Outstanding communication skills with the ability to explain complex technical concepts clearly to non-technical team members.
 * Strong organizational habits, excellent attention to detail, and solid time-management capabilities., * Associate (Preferred)

Experience:

 * Technical support: 2 years (Preferred)

Ability to Commute:

 * Pewaukee, WI 53072 (Required)

## Description

We are seeking a reliable, customer-focused IT Helpdesk Technician to join our team. Reporting directly to the Director of Information Services, you will serve as the primary point of contact for technical assistance across the organization. In this role, you will be responsible for installing, maintaining, and troubleshooting hardware, software, and peripheral systems to ensure smooth, uninterrupted daily operations for all employees., * Provide prompt, courteous Tier-1 and Tier-2 technical support via phone, email, and in person.

 * Log, prioritize, and resolve helpdesk tickets while maintaining clear and consistent communication with users regarding status.
 * Configure, set up, and deploy desktop/laptop hardware, peripherals, and software (including Windows OS, Microsoft 365, and core business applications) for new and existing staff.
 * Assist with server and network administration, basic program customization, and routine system updates and patches.
 * Track computer hardware and peripherals, maintaining accurate inventory records of equipment assignments, locations, and IT supplies.
 * Guide and train users on software applications and best practices.
 * Collaborate with third-party vendors and service providers to troubleshoot and resolve complex technical issues.