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# Director of Operations I - Referral Management and Analytics - Pacific Northwest Region

- **Company:** Elevate Patient Financial Solutions
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $87,500.0 - $118,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Software Applications
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=501a9bb6f2f08f4f

## About the Role

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
 * A Bachelor's Degree in Finance/Accounting, Healthcare Management, Business (MBA/MHA) or related business field
 * Three years' experience in hospital revenue cycle management industry
 * Minimum of 2 years of management experience leading at least 10 people
 * Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required
 * Must be adept at creating change and motivating teams through change
 * Excellent time management and prioritization skills
 * Accustomed to working in a rapidly changing environment
 * Working knowledge of Microsoft Office Suite and the ability to learn computer applications
 * Knowledge of HIPAA, ACA and EMTALA regulations
 * Demonstrated ability to multi-task numerous systems, employee, and client urgencies.
 * Excellent communication skills both written and oral
 * Requires track record of outstanding leadership, teamwork and general management skills with budget and accounting practices
 * Evidence of creativity, intensity, integrity, reasoned and thoughtful judgment, sense of urgency, a balance between analytical and intuitive skills and a willingness to "roll-up sleeves" and apply these attributes.
 * Requires maturity, self-confidence, and sensitivity to function comfortably and effectively in a demanding environment
 * Demonstrated willingness to get into the detail and capable of evaluating operations first-hand
 * Has the stature to be credible with clients and senior company leadership; able to gain trust quickly
 * Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

## Description

The Director position functions as the operational leader of an assigned geographical region and works in conjunction with RVP/VP to develop, plan, direct, and control broad activities needed to ensure business success. The Director complies with organization objectives to ensure financial and operating success.
Essential Duties and Responsibilities

 * Carry out responsibilities in accordance with Elevate PFS policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations.
 * Lead team to achieve performance of short-term goals and shares in long term planning with respective leadership team.
 * Achieve financial objectives (revenue and earnings) for his/her region/business unit.
 * Contribute to the business development process to increase market share and sale of additional service lines to existing clients.
 * Escalate customer issues/concerns/problems in a pro-active and timely manner within reporting structure.
 * Ensure continuous improvement of key operational processes and personnel.
 * Evaluate and resolve general and specific business conditions as they relate to operational issues and keep appropriate corporate departments fully informed.
 * Work in concert with RVP/VP to develop and implement strategies by contributing information, analysis, and recommendations to strategic thinking and direction.
 * Oversee the employee evaluation process, including but not limited to performance evaluations, merit increases, and benchmark standards.
 * Other duties as assigned.