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# Assistant Manager, Support Department - Energy Management Systems, Building Automation

- **Company:** NexRev, LLC
- **Location:** United States (Remote available)
- **Salary:** $71,000.0 - $77,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Applications, Computer Programming, Databases, PC Tools, Microsoft Office, Netsuite, Cisco Nexus Switches, Claude, GPT
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cc6b6f6081d676a0

## About the Role

* Advanced HVAC, refrigeration, and energy-management-system controls experience, including Novar, CPC, Trane Summit, Niagara, and Freedom
 * Technical or mechanical background with an emphasis on refrigeration, HVAC, or electrical principles
 * Programming experience in Niagara-based platforms
 * Advanced computer skills and Microsoft Office proficiency
 * Direct supervision experience over a team of 6 or more
 * Strong communication skills, with clients, coworkers, and direct reports
 * Strong attention to detail
 * Ability to work under pressure
 * Works well on cross-functional teams
 * Highly motivated with personal initiative
 * Usage of AI tools, including ChatGPT and Claude AI
 * Knowledge of RingCentral, NICE, inContact, and NetSuite software (preferred)

A background check and drug tests are a condition of employment.

## Description

* Ensure that NexRev builds, fosters, and maintains positive customer relationships through the service call process, while monitoring adherence to service level agreements (SLA's).
 * Resolve escalated calls or emails for technical, programming, or controls issues across platforms including Novar, CPC, Trane Summit, Niagara, Freedom, and Nexus.
 * Answer incoming service requests professionally; enter service request information into the database from phone calls and emails; research questions using the database and team members; then process and resolve customer complaints.
 * Provide information in response to inquiries, concerns, and requests for technical help using company-supported computer applications and platforms.
 * Improve and create Customer Call and Technical Support Guides/Courses for the continued growth of team agents.
 * Monitor agent key performance indicators for a team of 10 or more. Use effective coaching and corrective action to maintain required metrics.
 * Be on call 24/7 for occasional team support and volume assistance, including flexibility for evening, night, weekend and holiday hours.
 * Monitor call center software to manage and assist with maintaining customer SLA's.
 * Prepare reports for internal departments and external customers.

Reports to: Customer Solutions/Call Center Manager

Our office is based in the Dallas, Texas area. This position may be remote but will require some travel to the office for in-person collaboration (approximately 4x/year).