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# Senior Desktop Support Engineer - Executive Support - 2 Openings

- **Company:** DivIHN Integration
- **Location:** Frisco, TX, United States
- **Experience:** Expert
- **Salary:** $131,040.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Macintosh Computers, Microsoft Outlook, Desktop Computing, Microsoft PowerPoint, Remote Service Software, Windows Desktop, Wireless Networks, Tablet Computers, Home Networking, Microsoft InTune
- **Published:** October 7, 2026
- **Apply:** https://www.careerjet.com/jobad/us542404520e911022454b0b903d5ccfb5

## About the Role

* Bachelor's Degree (minimum) or equivalent work experience and knowledge

Work Experience:

 * Five plus years of experience in infrastructure and/or desktop support arena. C-suite experience preferred.

Requirements:

 * Advanced technical troubleshooting skills
 * Ability to function effectively and quickly in stressful situations / circumstances
 * Fast response time to customers
 * Strong customer service/soft skills
 * Ability to multitask and come up with innovative solutions to customer problems quickly.
 * Strong remote support skills and familiarity with remote support tools
 * Outstanding interpersonal skills, able to explain IT matters in lay terms
 * Advanced knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook, Teams), Windows and other client standard software and services
 * Strong mobile device technical troubleshooting skills (both iPhone and Android) and knowledge of how to perform data transfers and corporate configurations such as through Microsoft InTune.
 * Knowledge of home network wireless infrastructure (setup and support) as well as home internet provider assistance (ex. Spectrum)
 * Very strong attention to detail
 * Ability to work solo as well as with a team as a strong team player
 * Flexibility and adaptability
 * Creative problem-solving skills
 * Excellent organizational skills
 * Ability to build relationships, interact professionally and respectfully with all levels of the organization
 * Ability to accept and adapt to change, including support for new and non-standard items.

Desired Skills:

 * Experience with C-suite executives
 * Leadership skills
 * Detailed knowledge of troubleshooting Windows, Mac, and mobile devices.
 * Innovative and creative problem-solving skills
 * Prioritization and scheduling
 * Flexibility with work schedule
 * Ability to lead a project
 * Ability to follow direction and proactively seek guidance when needed
 * Previous experience working in a corporate environment, particularly with C-suite executives.
 * Ability to manage own workload and set priorities with little supervision
 * Strong business ethics

Soft Skills:

 * Positive attitude
 * Comfortable/Calm in high pressure environment
 * Self-discipline and motivation
 * Detail oriented
 * Results-oriented
 * Customer-service oriented
 * Ability and desire to learn new skills, accept and action feedback/coaching
 * Communicate verbally, in writing and through presentation to peers, supervisor and customers
 * Not afraid to seek help and ask questions to management chain for guidance

## Description

Travel: Minimal Domestic as needed by customer(s) and international travel is possible due to being part of a global team.
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Scope/Purpose of Position:
Seeking an IT professional with advanced skills to provide high-touch customer service along with technical support to executive-level and administrative support staff as necessary, including problem recognition, research, isolation, resolution and follow-through. Work cooperatively with cross-functional teams to provide technology support and services up to and including senior leadership.
Responsibilities:

 * Respond to, or create as needed, Incidents, Tasks or forms for all work performed or needed.
 * Respond to and assist customers who reach out directly, making tickets for work performed.
 * Function as a proactive resource, addressing IT issues ahead of when customers could be impacted by them wherever possible.
 * Support hardware, software and/or services for approved desktop computing equipment, mobile devices and services, including installations and upgrades as well as non-standard equipment for approved customers.
 * Deploy and maintain mobile equipment such as smartphones and tablets, including personal equipment for some C-suite executives.
 * Participate in on-call rotation supporting all executives, may be 24X7 for some C-suite executives.
 * Identify recurring issues, document as Problems and escalate to appropriate personnel
 * Keep management informed of potential issues including those with customers
 * Represent technical bridge between technology groups and business units
 * Make recommendations for and implement improvement in processes and procedures
 * Understand and follow client processes (Incident Management, Request Fulfillment, Problem Management)
 * Performs other related duties as assigned by management
 * Understand and apply the Priority Matrix.
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