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# Support IT Engineer (On-Site)

- **Company:** Inc. (ats)
- **Location:** Indianapolis, IN, United States (Remote available)
- **Salary:** $55,000.0 - $67,000.0
- **Contract:** Permanent contract
- **Skills:** Vbscript, Applicant Tracking Systems, Data Transport Utility, Health Information Management, Supervisory Control and Data Acquisition (SCADA), Windows PowerShell, Profibus, OPC Unified Architecture, Virtual Local Area Networks, Windows Desktop, Scripting, Togaf, Information Technology
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=00dbc8d646a5805d

## About the Role

* 1+ years in IT, OT, or systems/support engineering roles
 * High school diploma or equivalent
 * Strong experience troubleshooting Windows environments (7 and up)
 * Working knowledge of VLAN networking and ACL behavior
 * Comfort with scripting (PowerShell, VBScript preferred)
 * Customer service
 * High emotional intelligence, patience, and strong communication skills
 * Ability to learn quickly, document thoroughly, and collaborate effectively

**Preferred Experience:**

 * Experience in manufacturing environment
 * Exposure to DNC software, Seiki, or MTConnect
 * Experience working in regulated or industrial environments
 * Familiarity with machine integration protocols and shop floor technologies
 * Working knowledge of Enterprise IT systems and associated service and project delivery frameworks (ITIL, PRINCEIL, TOGAF)
 * Understanding of OT (Operational Technologies) such as PLCs, SCADA, HMIs, and associated data transport protocols such as OPC UA, OPC DA, MTConnect, Porfinet, and Profibus
 * Understanding of ISA-95 and its application to the "Purdue Model", * IT support: 1 year (Required)
 * Manufacturing: 1 year (Preferred)
 * windows: 5 years (Preferred)
 * customer service: 3 years (Preferred)

## Description

* Create high-quality technical documentation that meets customer technical governance and assurance criteria.
 * Assist with the deployment of IT hardware and software in critical manufacturing environments.
 * Support the implementation phase is executed seamlessly, adhering to project timelines and quality standards.
 * Collaborate with technical delivery teams to support project work as needed.
 * Work effectively with customers' organizations and various IT suppliers.
 * Understand our customers' challenges and perspectives, building credibility and strong relationships with a tailored delivery approach.
 * Strive for professional development and career progression, combining existing IT knowledge with experience gained in the manufacturing industry.
 * Bring commercial awareness and spot opportunities that will enhance ATS proposition for our customers.