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# Technical Support Engineer

- **Company:** Newsmax, Inc.
- **Location:** Boca Raton, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Backup Devices, Microsoft Outlook, Computer Literacy, Issue Tracking Systems, Microsoft Office, Windows Servers, Proprietary Software, Computer Equipment, Information Technology, Custom Reports
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a47bb3e27ba4dc2c

## About the Role

* Bachelor's degree preferred.
 * Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.
 * Experience working with MS Office suite including email clients (outlook).
 * Experience with ticketing systems and helpdesk processes.
 * Experience in supporting proprietary software.
 * Experience with Active Directory, printers, anti-virus, backups.
 * Hands on experience with diagnosing and resolving basic technical issues.
 * Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
 * Experience working in 24x7 environment.

## Description

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
 * Respond to queries either in person or over the phone.
 * Respond to email messages for customers seeking help.
 * Walk customer through problem-solving process.
 * Install, modify, and repair computer hardware and software.
 * Run diagnostic programs to resolve problems.
 * Install computer peripherals for users.
 * Follow up with customers to ensure issue has been resolved.
 * Gain feedback from customers about computer usage.
 * Run reports to determine malfunctions that continue to occur.