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# Data Center HVAC TB Service Manager

- **Company:** Johnson Controls
- **Location:** Lubbock, United States
- **Experience:** Expert
- **Salary:** $89,400.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Microsoft Office, Tools for Reporting
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/d425f79b-6a4c-4ccc-98b5-2e7093016b15

## About the Role

* University degree or equivalent experience.
 * Minimum 6 years of relevant experience in HVAC service, field operations, or a related technical service leadership role.
 * Experience directly managing or supervising technicians, team leads, or similar field-based employees.
 * Strong knowledge of HVAC service operations, including installation, inspections, troubleshooting, and customer support.
 * Experience working with scheduling, dispatch, capacity planning, service coordination, or similar operational controls.
 * Ability to manage service performance, customer expectations, and team priorities in a fast-paced environment.
 * Strong communication, coaching, and problem-solving skills.
 * Ability to work with Microsoft Office products and standard service management tools for reporting, planning, and documentation.
 * Commitment to safety, compliance, and quality in a customer-facing field environment.

Nice to Have

 * Experience supporting data center customers or other mission-critical environments.
 * Experience managing Labor and Materials (L&M) activity, planned service agreements, or service account performance.
 * Experience with forecasting, margin management, budgeting, or account-level service reporting.
 * Background in building controls, mechanical systems, or a similar technical trade environment.

## Description

This position oversees HVAC domain service operations in a defined territory and directly manages a small team of Technicians and/or Technician Team Leads. You will be accountable for day-to-day service execution, team performance, customer satisfaction, and the on-time, accurate delivery of installations, inspections, and service commitments in a data center environment., * Provide day-to-day leadership and operational management for a truck-based HVAC service team supporting data center customers.

 * Plan and coordinate scheduling, dispatch, and field execution to meet service commitments, SLAs, and customer expectations.
 * Direct the installation, inspection, and service work performed by Technicians and Technician Team Leads, ensuring quality, accuracy, and timely completion.
 * Manage labor utilization, staffing needs, and resource allocation across the territory to support current demand and future growth.
 * Monitor service performance, profitability, and operational metrics, including revenue, margin, forecasting accuracy, and cost control.
 * Coach, develop, and support team members to strengthen technical capability, customer communication, and field productivity.
 * Partner with branch leadership and cross-functional teams to resolve issues, remove barriers, and keep commitments to customers.
 * Support safety, compliance, and policy adherence across all service activities.
 * Maintain clear communication with customers regarding work status, follow-up actions, and service outcomes.
 * Contribute to service growth through customer account support, Labor and Materials (L&M) execution, and planned service activity where applicable.

How You Will Do It

 * You will take ownership of outcomes, holding yourself and the team accountable for safe, high-quality delivery and professional customer service.
 * You will stay close to the work, remove obstacles quickly, and keep priorities focused on what matters most to the customer and the site.
 * You will use clear follow-up, practical problem-solving, and candid communication to improve service performance every day.
 * You will work as one team across technicians, leadership, and support functions, building trust and using different perspectives to reach strong decisions.
 * Use workload planning, dispatch discipline, and regular field review to balance urgency, quality, and labor efficiency.
 * Track service execution closely so inspections, installations, and repairs are completed accurately and on time.
 * Develop team capability through coaching, feedback, and consistent expectations in the field.