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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** LeGrand Associates Of Pittsburgh, Inc. - **Location:** Minnetonka, MN, United States - **Experience:** Expert - **Salary:** $67,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Collaborative Software, Cyber Security, Information Systems, Multi-Factor Authentication, Microsoft Office, Microsoft SharePoint, Data Processing, Tablet Computers, Peripherals, Microsoft Onedrive, Computer Equipment, Information Technology, Laptops, Data Management, User Accounts - **Published:** October 2, 2026 - **Apply:** https://www.dice.com/job-detail/7b19db35-8c1e-40bb-87af-ae33b2ab2f0d ## About the Role * Associate degree in Computer Science, Information Systems, a related technical field, and a minimum of 3 years of end-user or service-desk support experience in an enterprise environment; or an equivalent combination of education and experience. * Preferred experience: 5 years of end-user or service-desk support experience in an enterprise environment; experience in manufacturing, warehouse, engineering, or shop-floor environments. * Working knowledge of Microsoft Windows, Microsoft 365, PC hardware, mobile devices, printers, scanners, and common workplace peripherals. * Ability to perform basic troubleshooting of hardware, software, user accounts, printers, peripherals, wired connections, and wireless connectivity using documented procedures. * Ability to install, configure, replace, and validate standard end-user devices and software within established standards and permissions. * Basic understanding of identity, access, endpoint security, patching, malware protection, data handling, and the importance of escalating potential security incidents. * Ability to use an IT service management system to record incidents and requests, document troubleshooting, maintain accurate status, and route work to the appropriate team. * Ability to distinguish routine first-line support from issues requiring escalation and to provide complete, accurate handoff information. * Strong customer service skills, including active listening, clear explanations, professional follow-up, and respectful support for users with varying technical knowledge. * Ability to provide discreet, responsive, and professional technical support to executives and other priority users while maintaining confidentiality, communicating clearly, and applying appropriate urgency. * Ability to organize competing priorities, respond appropriately to business impact, and maintain accurate documentation in a fast-paced environment. * Clear written and verbal communication skills and the ability to work collaboratively with employees, leaders, technical teams, vendors, and business stakeholders. * Ability to work independently on-site, follow documented procedures, and collaborate effectively with remote regional and global support teams. Working Conditions and Physical Requirements * Work is performed in office, engineering, warehouse, and manufacturing environments. Personal protective equipment may be required in designated areas. * Regular movement throughout the facility is required to support users, equipment, production areas, and technology spaces. * Ability to sit, stand, walk, bend, reach, and work at a computer for extended periods. * Ability to lift and carry up to 25 pounds; team lifting or material-handling assistance should be used for heavier equipment. * Occasional exposure to noise, dust, temperature variation, and elevated work areas consistent with a manufacturing facility. * Occasional travel to other Legrand locations may be required. * Additional or varied work hours may be required based on business needs, planned changes, or critical support events. ## Description The IT Support Specialist is the first point of contact for routine technology issues affecting office, engineering, manufacturing, warehouse, and shop-floor users. The position resolves common end-user and device issues; documents work accurately, follows established support procedures, and escalates incidents that require specialized access or expertise. The role also provides hands-on assistance with local IT and approved operational technology to help maintain safe, secure, and reliable facility operations., What Will You Do? * Serve as the first point of contact for routine incidents and service requests submitted in person, by phone, through approved collaboration tools, or through the IT service management platform. * Gather relevant information, assess business impact, perform initial troubleshooting, document actions and outcomes, and escalate unresolved issues using established support procedures. * Resolve common hardware, software, account, printing, peripheral, and connectivity issues within approved first-line support procedures and access permissions. * Set up, image, enroll, configure, deploy, replace, and recover approved Windows computers, laptops, tablets, mobile devices, monitors, docks, printers, scanners, RF devices, phones, and related peripherals. * Provide hands-on support for shop floor and warehouse technology, including production workstations, label printers, barcode scanners, RF devices, terminals, scales, and approved connected equipment. * Perform basic workstation and device connectivity checks, including cables, ports, network settings, wireless connections, and peripheral communication; escalate suspected network or infrastructure issues. * Complete approved identity and access tasks, including password resets, account-unlock assistance, multifactor authentication support, and coordination of group or application access requests. * Prepare equipment and coordinate standard access for new employees; support employee transfers, equipment returns, and offboarding activities in accordance with company procedures. * Support Microsoft 365 and standard business applications, including Outlook, Teams, SharePoint, OneDrive, and Microsoft Office applications. * Provide initial support for approved manufacturing, ERP, engineering, printing, and collaboration applications; capture clear error details and route application issues to the appropriate support team. * Provide local remote-hands assistance to infrastructure, network, application, and cybersecurity teams by following documented instructions for equipment checks, restarts, cabling, validation, and evidence collection. * Identify and promptly report suspicious activity, security concerns, vulnerabilities, and policy exceptions; assist with approved remediation activities under the direction of the appropriate team. * Maintain accurate asset and inventory records for computers, peripherals, mobile devices, shop-floor technology, spare equipment, and assigned accessories. * Create and update knowledge articles, checklists, equipment records, and user instructions for recurring first-line support activities. * Communicate status, next steps, service restoration, and escalation details clearly to users, stakeholders, and technical teams. * Assist with planned device deployments, software upgrades, lifecycle replacements, inventory reviews, audits, and local technology projects. * Coordinate approved equipment, accessory, supply, and service requests using established purchasing and provisioning processes. * Work with approved vendors for equipment delivery, warranty service, repair, troubleshooting, and issue follow-up. * Follow safety, cybersecurity, data-handling, change-management, and access-control requirements when working in office, engineering, warehouse, and manufacturing areas. * Provide occasional support outside standard business hours for approved maintenance, business-critical incidents, or coordination with regional and global teams. * Perform other related duties as assigned to support facility and business needs. * Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations. * Demonstrate our core values of Customers, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability