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# IT Support Specialist

- **Company:** Systems, Inc
- **Location:** Albuquerque, NM, United States
- **Experience:** Starter
- **Salary:** $45,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Computer Literacy, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, Productivity Software, TCP/IP, Virtual Local Area Networks, Computer Equipment, Information Technology
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c9f9b66018c230d4

## About the Role

* Strong computer knowledge and troubleshooting skills, 1-2+ years professional IT experience required.
 * Experience supporting Microsoft Office Suites.
 * Experience with virus removals and operating system reloads
 * Experience with computer hardware replacement and installation
 * Network troubleshooting experience (WAN, LAN, VPN, VLAN, TCP/IP, DNS)
 * Personal qualities required: Personable, responsible, professional, friendly, motivated, self-starting
 * Excellent written and verbal communication skills.
 * Clean cut and professional appearance.
 * Experience in customer service related work preferred
 * Technology certifications or degrees a plus
 * Mac experience a plus
 * References required
 * Background check and clean drug test are required., * High school or equivalent (Preferred)

## Description

* Help desk remote and onsite support assisting customers with resolution of their computer issues in a polite, professional, and friendly manner.
 * Diagnosing/troubleshooting and resolving hardware and software related computer issues.
 * Computer setup, cleanups, upgrades, virus removal, and general maintenance.
 * Support common business and productivity software.
 * Assist callers with requests for information technology services, repair or support requests, complaints, and inquiries and direct to appropriate IT personal via computer tracking system.
 * Document user calls, issue resolution, and related processes and procedures
 * General office duties, including answering phones, taking messages, and some light cleaning.
 * Assist with projects.