> Markdown version of [/jobs/ext/4180757-telephony-sme](https://www.wearedevelopers.com/jobs/ext/4180757-telephony-sme). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Telephony SME

- **Company:** UNIVERSAL Technologies, LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** VoIP, Business Software, Data Centers, Data Transport Utility, Network Topologies, IP Pbx, Wide Area Networks, Data Logging, Internet Protocol Telephony, Information Technology, Enterprise Integration, Cisco
- **Published:** October 9, 2026
- **Apply:** https://www.dice.com/job-detail/d05e1c06-737e-4e90-a580-3513a419c263

## About the Role

* Minimum 12 years of experience in a particular technical and/or business application, product, platform or methodology.
 * Min 4 years experience VOIP/Standard PBX Voice (ex. Nortel, Avaya)/SIP with related certifications.
 * Experience in methods and best practices in detailed engineering of voice/IP-PBX/VOIP systems
 * Experience and familiarity with service provider voice and data transport system and technologies. (Fujitsu, Cisco, Tellabs, Ciena)
 * Bachelor s degree in Electrical Engineering, Computer Information Systems, Electronics, related field, or 10 years experience in this role
 * Strong skills set to lead technical calls with vendors and internal groups.
 * Deep knowledge and experience with SIP.
 * Technical writing and documentation skills.
 * Excellent communication and clear business writing skills as well as interpersonal skills.
 * Knowledge of public safety environments and/or experience working with NYC government is a plus.
 * Minimum 10 years experience in legacy voice PBX engineering and integration skills.
 * Minimum 6 years experience in voice PBX large project transition and management skills.
 * Demonstrate a detailed knowledge of legacy PBX trunk and line methodology.
 * Minimum 5 years experience in transition to Cisco Call Manager telephony.
 * Minimum 5 years experience in multi-site, data center to data center Cisco Call Manager design and integration methodology and skills.
 * Design skills in IP voice management, auditing, and monitoring.
 * Knowledge of Logging and Recording technologies and techniques for legacy and IP PBX s.
 * Minimum 8 years of LAN and WAN network design skills.
 * Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.
 * Ability to digest signification amounts of technical volume and filter out key components in a dynamic environment.

## Description

* Manage and oversee the execution and delivery of all aspects of the telephony components of the NG911 system to replace the current E911 system.
 * Incorporate applicable federal, state, and professional organizations standards, guidelines, and best practice for a NG911 system.
 * Identify potential impacts to the current E911/PSAC operations, and any associated Police, Fire, Emergency Medical
 * Provide support for telephony designs and configurations between the NG911 system and all external telephony components and systems.
 * Review and assess Call Handling telephony requirements and proposed integrations.
 * Vendor and service provider engagement and review of product and services.
 * Assist in daily management of Public Safety Network Topology.
*