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# Help Desk Specialist

- **Company:** Peak Technology Solutions, Inc
- **Location:** Washington, DC, United States
- **Salary:** $54,642.0 - $65,811.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Outlook, Cyber Security, System Configuration, File System Permissions, Issue Tracking Systems, Information Technology Operations, Microsoft SharePoint, Enterprise Software Applications, Office365, Computer Equipment, User Accounts
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c6c95dbdcfb2276

## About the Role

* Bachelor's (Preferred), * providing IT support, service desk operations,: 6 years (Preferred)
 * Windows OS, MacOS, Microsoft 365, Active Directory: 6 years (Preferred)
 * supporting mobile devices (iOS and Android): 6 years (Preferred)
 * Microsoft 365 applications (Outlook, Teams, SharePoint: 6 years (Preferred)
 * diagnose and resolve both basic and complex technical issues: 6 years (Preferred)
 * basic cybersecurity practices such as MFA: 1 year (Preferred)
 * ITIL best practices for incident, problem: 1 year (Preferred)
 * Strong communication, customer service, and problem-solving: 1 year (Preferred)
 * ork independently and collaboratively in a fast-paced: 1 year (Preferred)
 * lift, move, and install computer hardware up to 25-40 lbs: 1 year (Preferred)

## Description

IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration.

This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies., * Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.

 * Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
 * Assist users with account access, password resets, MFA issues, and general identity-management tasks.
 * Perform workstation setup, imaging, deployment, and peripheral configuration.
 * Support enterprise applications and departmental systems, including specialized tools.
 * Conduct root-cause analysis and implement long-term solutions for recurring problems.
 * Document all interactions and technical procedures accurately in the ticketing system.
 * Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
 * Manage user accounts, security groups, file permissions, and access requests.
 * Provide guidance, mentorship, and knowledge-sharing with support staff.
 * Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
 * Educate users on IT policies, procedures, and best practices.