> Markdown version of [/jobs/ext/4180951-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4180951-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** AFRICA'S MARKET PLACE LLC
- **Location:** Saint Paul, MN, United States
- **Salary:** $54,454.0 - $65,562.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Network Architecture, Networking Basics, Network Connections, TCP/IP, Computer Networking Systems, Software Troubleshooting, Peripherals, Computer Equipment, Laptops, Hardware Infrastructure, User Accounts
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b66f6a513fe8132

## About the Role

* Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts including TCP/IP, DNS, VPNs, and LAN/WAN configurations.
 * Proficiency in supporting Windows (including Windows Server), macOS, Linux operating systems, and Microsoft Office applications.
 * Hands-on experience troubleshooting hardware components such as computer hardware components and peripherals.
 * Familiarity with IT infrastructure management tools like Active Directory management and help desk ticketing systems.
 * Strong communication skills with the ability to explain technical issues clearly to non-technical users.
 * Ability to analyze complex problems quickly and deliver effective solutions under pressure.
 * Knowledge of mobile device support and troubleshooting is a plus.
 * Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are advantageous but not mandatory.

Embark on a rewarding journey where your technical expertise fuels operational excellence! We value proactive problem-solvers who thrive in collaborative environments and are eager to grow their IT careers. Join us to make a difference every day by supporting cutting-edge technology infrastructure that empowers our organization's success!

## Description

* Deliver prompt and effective technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.
 * Troubleshoot computer hardware problems, including desktops, laptops, mobile devices, and peripherals, ensuring minimal downtime.
 * Manage user accounts and permissions through Active Directory management and assist with account setup, password resets, and access controls.
 * Support network infrastructure by diagnosing and resolving network issues involving TCP/IP protocols, DNS configurations, VPN connections, and Cisco Meraki equipment.
 * Assist with computer management tasks such as OS installation, updates for Windows (including Windows Server), macOS, Linux systems, and software troubleshooting.
 * Conduct analysis of technical issues to identify root causes and implement effective solutions quickly.
 * Maintain accurate records of customer support tickets using help desk systems and communicate clearly with users throughout the resolution process.