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# Office Tech II - Support Personnel

- **Company:** Health, Inc
- **Location:** Melbourne, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e73f288033dbf152

## About the Role

* Education: High School Diploma or equivalent.
 * Work Experience: One (1) year of Professional Customer Service experience.
 * Licensure: None
 * Certification: American Heart Association (AHA) HeartSaver CPR AED Certification prior to start date and maintained.
 * Skills/Knowledge/Abilities:

 * Excellent communication/interpersonal skills and professional presence.
 * Working knowledge of Microsoft Office-Outlook, Word and Excel.
 * Ability to work autonomously with minimal supervision.
 * Ability to apply logic and common sense to identify issues related to work performed.
 * Foundational critical thinking skills.
 * Ability to maintain composure in stressful work environment.
 * Ability to prioritize and organize to maximize quality, value, and service.
 * Ability to adapt to a potentially rapid changing environment or work process.
 * Excellent teamwork and collaboration.
 * Successfully completes all required training programs, in-services, and annual competency validation within designated time frames., * Work Experience: Two (2) years of Professional Customer Service experience.

## Description

The Office Tech provides exceptional support to Patient Access as well as greets and performs an accurate and efficient patient check-in to all arriving patients in a professional manner., * Registers patients by using two patient identifiers (name, DOB, etc.), confirm armband accuracy, input demographic information, and secure the needed information (photo ID, passport, etc.) to safely identify the patient.

 * Competently accesses and works within the Patient Access applications to ensure timely check-ins.
 * Provides excellent customer service by supporting the patient upon arrival with completion of forms or tools, assisting as needed with wheelchairs, and directing patients and visitors to the necessary locations.
 * Supports Patient Access Specialists by helping patients to complete their Registration via their device or I-pad prior to discharge as needed.
 * Attempts to collect patients where help is needed or getting them to the proper location to make payment arrangement upon discharge.
 * Solves problems as it relates to arriving patients and ensuring they are in the proper location (i.e. should be in outpatient for testing, lab, etc.).
 * Works in all Patient Access tools to properly identify patients.
 * Understands downtimes, application failures, and possibly disaster in the event support is needed., * Majority of time involves sitting or standing; occasional walking, bending, and stooping.
 * Long periods of computer time or at workstation.
 * Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
 * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
 * Communicating with others to exchange information.
 * Visual acuity and hand-eye coordination to perform tasks.
 * Workspace may vary from open to confined.
 * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.