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# Field Services Support Practitioner 6496749

- **Company:** Logic, Inc.
- **Location:** Houston, TX, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, JIRA, Microsoft Azure, Microsoft Outlook, Cyber Security, Desktop Environments, Virtual Desktops, Citrix Systems, Microsoft SharePoint, User Environment Management, VMware Horizon View, Enterprise Software Applications, Office365, Information Technology, Data Management, Servicenow, Vmware
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8706db7dcb93b4b2

## About the Role

o A minimum of 1+ years of experience in desktop support, end user computing, or IT support roles

o A minimum of 1+ years of experience with the following:

 * Experience troubleshooting Windows desktop environments and enterprise applications.
 * Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365 ).
 * Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).
 * Strong troubleshooting skills for hardware, operating systems, and application issues.

o High School Diploma or GED

Preferred Qualifications:

o Advanced proficiency in Communication Skills

o Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

o Excellent communication and customer service skills.

o Intermediate proficiency in Problem Solving

o Intermediate proficiency in Project Coordination

o Intermediate proficiency in Data Analysis

o Advanced proficiency in Team Collaboration

o Relevant certifications such as:

 * CompTIA A+
 * Microsoft Modern Desktop Administrator
 * ITIL Foundation
 * Citrix or VMware end-user computing certifications

## Description

* As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments.
 * This role involves working onsite while following established operating models and processes.
 * You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to perform independently and become a subject matter expert.
 * Active participation and contribution in team discussions are required, along with providing solutions to work related problems.
 * Intermediate proficiency in Issue Management is required.
 * Intermediate proficiency in Infrastructure Event Management is recommended.
 * Beginner proficiency in IT Infrastructure Operations, Data Management and Integration DMI, and IT Security Operations is suggested.
 * Able to work at client site full time during normal business hours and be reliable and consistent, supporting end users.
 * Develop a strong understanding of infrastructure components to enhance issue diagnosis and resolution efficiency.
 * Collaborate with team members to share insights and improve support processes.
 * Identify recurring issues and contribute to the development of preventive measures. Communicate effectively with users and stakeholders to ensure clear understanding of technical problems and solutions.
 * Continuously update knowledge on infrastructure technologies and support tools to maintain high quality service.

**This role is 100% onsite in Houston, TX

**This role may require some physical activity, including installing or moving equipment., Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.