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# Business Analyst / Help Desk / Training Analyst

- **Company:** Agile Business Concepts LLC
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Knowledge Management, SQL Databases
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aab4a846750e5abd

## About the Role

* Recommended target: 3-5+ years of business analysis, IT support, application support, training, or technical documentation experience.

 * Strong written and verbal communication skills.

 * Experience gathering requirements, documenting workflows, preparing user guides, and coordinating issue resolution.

 * Familiarity with ticketing systems, service-level reporting, user training, and knowledge management.

 * Ability to explain technical issues clearly to nontechnical users.

 * Preferred: SQL-based reporting, enterprise financial applications, Federal users, and help desk operations.

## Description

* Record and classify support requests, coordinate resolution, and maintain accurate ticket records.

 * Support user training, demonstrations, quick-reference guides, user manuals, and operational documentation.

 * Assist with data calls, report requests, user feedback, and requirements clarification.

 * Identify recurring user problems and recommend training, documentation, or application improvements.