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# Technology Product Owner (Customer Digital Experience) - On site

- **Company:** ORASYNC TECHNOLOGIES INC.
- **Location:** Ashburn, VA, United States
- **Experience:** Experienced
- **Salary:** $156,000 - $166,400
- **Contract:** Permanent contract
- **Skills:** Data Analysis, JIRA, Microsoft Azure, Software as a Service, Cloud Computing, Data Centers, Enterprise Software Applications
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=02a180632bdf2bf6

## About the Role

* Bachelor's degree in Technology, Engineering, Business, or a related field (or equivalent experience).
 * 5+ years of experience in Product Management, Product Ownership, Business Analysis, or Technology Delivery.
 * Experience managing product roadmaps, backlogs, and Agile delivery.
 * Proven ability to translate business and customer needs into epics, features, and user stories.
 * Strong stakeholder management, communication, and decision-making skills.
 * Experience using data, customer feedback, and KPIs to drive product decisions., * 8+ years of experience leading customer-facing digital products or platforms.
 * Experience in data center, cloud, SaaS, infrastructure, or enterprise technology environments.
 * Experience with customer portals, self-service platforms, operational analytics, telemetry, billing, or customer intelligence solutions.
 * Familiarity with Agile product management tools such as Jira, Azure DevOps, or Productboard.
 * Product certifications (CSPO, PSPO, SAFe) and/or MBA preferred.
 * Demonstrated success driving customer experience improvements and measurable business outcomes., * Product management: 5 years (Required)
 * Data center: 3 years (Preferred)
 * Business analysis: 5 years (Preferred)

Ability to Commute:

 * Ashburn, VA 20147 (Required)

## Description

The Technology Product Lead, Customer Digital Experience, defines and delivers digital capabilities that enhance the end-to-end customer experience across onboarding, operations, visibility, self-service, analytics, and billing. This role serves as the voice of the customer, translating business needs and customer insights into product strategies, roadmaps, and measurable outcomes., * Define product vision, strategy, roadmaps, and success metrics.

 * Own and prioritize product backlogs, epics, features, and user stories.
 * Partner with customers, business stakeholders, UX, architecture, and engineering teams to deliver valuable digital experiences.
 * Drive customer-centric decision-making using data, analytics, and feedback.
 * Lead prioritization, scope, and trade-off decisions across initiatives.
 * Measure product adoption, customer satisfaction, operational efficiency, and business value.
 * Identify and address customer pain points throughout the customer lifecycle.

Areas of Ownership

 * Customer Onboarding & Implementation
 * Customer Identity & Access
 * Customer Self-Service & Operations
 * Space, Power & Capacity Visibility
 * Telemetry & Operational Insights
 * Billing & Commercial Experience
 * Customer Intelligence & Analytics
 * Digital Experience Platforms

Successful candidates:

 * Think strategically and execute effectively.
 * Focus on customer outcomes over feature delivery.
 * Use data and customer insights to drive decisions.
 * Navigate ambiguity and influence cross-functional teams.
 * Build strong partnerships across business and technology organizations.
 * Deliver measurable customer and business value.