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# Help Desk and Technology Support

- **Company:** TELESEARCH STAFFING SOLUTIONS
- **Location:** Hanover, NJ, United States
- **Experience:** Experienced
- **Salary:** $51,792.0 - $62,379.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Customer Interaction Management (Software), Knowledge Management, Microsoft Copilot, Remote Service Software, Internet Protocol Telephony, Office365, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=425b6ecf6d2624f5

## About the Role

* Associate degree or equivalent experience in Information Technology or a related field.
 * Minimum of 2-3 years of technical support or help desk experience.
 * Working knowledge of Microsoft 365, Windows operating systems, remote support tools, and user account administration.
 * Strong problem-solving, communication, and customer service skills.
 * Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Experience

 * Experience in nonprofit, human services, healthcare, or government environments.
 * Experience supporting call center, contact center, or customer service technology environments preferred.
 * Familiarity with VoIP phone systems, call center platforms, CRM systems
 * Utilizing Co-Pilot to create workflow or reporting efficiencies.
 * Experience supporting organizations with 100+ employees.

## Description

Start Immediately. Anticipated length of Assignment: 3-4 months 24-30 hour a week Hybrid Position (in office in Cedar Knolls 1-2 days a week)

 * Provide Tier II technical support for Windows 11 based computers and MS 365 Applications
 * Troubleshoot and resolve issues escalated from helpdesk
 * Support user account management, password resets, access requests, and workstation setup.
 * Assist with contact center technologies including telephony, CRM, and knowledge management systems.
 * Coordinate with vendors and IT service providers to resolve technical issues.
 * Administrative Grant Support including contacting vendors for quotes.
 * Document support requests, resolutions, and recurring system issues through help desk system
 * Assist with equipment deployment, software installations, and technology upgrades.
 * Monitor cybersecurity, compliance, and quality measures through MS 365 administrative tools.
 * Onboarding and offboarding staff.
 * Develop and update user guides, procedures, and knowledge base resources as needed.
 * Train staff on basic technology use and troubleshooting practices.