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# Group Technical Architect

- **Company:** HCL America, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $123,000.0 - $213,000.0
- **Contract:** Permanent contract
- **Skills:** SAP ERP, SAP (Applications), SAP CS, SAP Materials Management, SAP Sales and Distribution, Integration Tests, SAP S/4HANA, SAP Ariba, Data Management, Teamcenter (Software)
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8b7884fc021de803

## About the Role

* Extensive SAP experience with specialization in:

o SAP CS (Customer Service) / S/4HANA Service Management
o Service order processing, contracts, and warranty management

 * Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
 * Deep expertise in:

o Installed base and equipment lifecycle management
o Service billing and integration with finance (R2R, RAR)

 * Strong understanding of integration with SD, MM, and Finance processes
 * Experience in defining global templates and scalable service models
 * Ability to translate complex service business requirements into architecture designs
 * Strong stakeholder engagement and executive communication skills
 * Experience working in complex, multi-vendor program environments

Preferred Qualifications

 * Experience in manufacturing or semiconductor industry (capital equipment service models)
 * Familiarity with:

o Advanced Field Service Management solutions (FSM)
o IoT-enabled service and predictive maintenance integration

 * Exposure to PLM (Teamcenter) and MES integration scenarios
 * Experience in subscription/service-based revenue models and warranty accounting
 * Prior experience in program stabilization or recovery initiatives
 * Knowledge of SAP Activate and Agile delivery frameworks, * Extensive SAP experience with specialization in:

o SAP CS (Customer Service) / S/4HANA Service Management
o Service order processing, contracts, and warranty management

 * Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
 * Deep expertise in:

o Installed base and equipment lifecycle management
o Service billing and integration with finance (R2R, RAR)

 * Strong understanding of integration with SD, MM, and Finance processes
 * Experience in defining global templates and scalable service models
 * Ability to translate complex service business requirements into architecture designs
 * Strong stakeholder engagement and executive communication skills
 * Experience working in complex, multi-vendor program environments

Preferred Qualifications

 * Experience in manufacturing or semiconductor industry (capital equipment service models)
 * Familiarity with:

o Advanced Field Service Management solutions (FSM)
o IoT-enabled service and predictive maintenance integration

 * Exposure to PLM (Teamcenter) and MES integration scenarios
 * Experience in subscription/service-based revenue models and warranty accounting
 * Prior experience in program stabilization or recovery initiatives
 * Knowledge of SAP Activate and Agile delivery frameworks

Must Have Skill

SAP ECC Customer Service,SAP S4HANA

## Description

* We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
 * This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities

 * Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
 * Define and validate service processes, including:

o Service order management
o Installed base and equipment tracking
o Warranty and service contract management
o Field service execution and resource planning

 * Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
 * Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
 * Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
 * Lead fit-gap workshops, solution blueprinting, and design governance forums
 * Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
 * Guide teams on master data design (business partner, equipment, functional locations)
 * Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
 * Support integration testing, UAT, and defect resolution across service and finance processes
 * Lead cutover planning, go-live readiness, and hypercare stabilization