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# Technical Account Specialist

- **Company:** Quintara Biosciences, Inc.
- **Location:** Middlesex County, MA, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Bioinformatics, Microsoft Outlook, Microsoft PowerPoint
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=365f68da231e209d

## About the Role

* Bachelor's degree or higher in Molecular Biology, Biochemistry, Genetics, Biotechnology, Bioengineering, Life Sciences, or a related field; master's degree preferred.
 * 0-3 years of relevant experience in customer service, technical account support, project coordination, inside sales support, laboratory services, biotechnology, or sequencing.
 * Strong professional communication, organization, attention to detail, and problem-solving skills.
 * Interest in learning and explaining technical concepts, with the ability to coordinate multiple customer projects across teams.
 * Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
 * CRO, biotechnology, laboratory, or life science customer-facing experience is preferred but not required. Familiarity with NGS, PacBio, Nanopore, Sanger sequencing, or plasmid preparation is a plus.

## Description

Quintara Biosciences is hiring a Technical Account Specialist to support customers using our DNA sequencing and preparation services. This entry-level to junior role combines customer communication, technical service support, and project coordination, helping customers and internal teams keep projects moving from inquiry through completion.

Work Schedule

 * Full-time, on-site position in Watertown, MA.
 * Monday-Friday, with hours based on business and customer-support needs.
 * Typical schedules range from 9:00 AM-5:00 PM to 1:00 PM-9:00 PM, including schedules in between.
 * Team members may rotate between schedules to provide customer-support coverage.

Responsibilities

 * Respond to customer inquiries, recommend suitable services, prepare quotes, and assist with orders.
 * Clarify sample and project requirements and translate them into accurate internal instructions.
 * Track project progress and proactively update customers on production status, timelines, and delays.
 * Coordinate with Production, Project Management, Logistics, Bioinformatics, Sales, and Quality to resolve issues; arrange specialist technical discussions when needed.
 * Explain service options, sample requirements, and submission processes, and maintain accurate customer and project records.
 * Identify customer concerns and additional service needs, and support basic account analysis and other assigned projects.