> Markdown version of [/jobs/ext/4182707-assistant-director-crm-special-projects](https://www.wearedevelopers.com/jobs/ext/4182707-assistant-director-crm-special-projects). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Assistant Director, CRM Special Projects

- **Company:** HADASSAH ZIONIST ORG
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $88,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Agile Methodology, JIRA, Microsoft Azure, Information Systems, Data Migration, Scrum Methodology, Requirements Traceability, Salesforce.Com, Systems Integration, Smartsheet, Information Technology, Data Analytics
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5216eef94be30d93

## About the Role

* Bachelor's degree in information systems, Computer Science, Business Administration, or related field; master's degree preferred.
 * 5+ years of project or program management experience, including significant experience leading CRM implementations, enhancements, or transformation initiatives.
 * Experience managing complex, cross-functional technology programs; experience with global or multi-country initiatives is preferred.
 * Demonstrated business analysis experience, including requirements gathering, process analysis, solution assessment, documentation, and support for user acceptance testing.
 * Skilled in facilitating stakeholder workshops, synthesizing diverse perspectives, documenting decisions, and producing concise materials for executive, business, and technical audiences.
 * Experience with Salesforce platforms, system integrations, and data migration.
 * Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
 * Proficiency with Microsoft 365, Jira, Azure DevOps, Smartsheet, and related project management tools.
 * PMP, Salesforce, Scrum, or related certifications preferred., * Strong project leadership, planning, and execution capabilities.
 * Strong business analysis skills, including critical thinking, structured problem solving, process mapping, requirements traceability, data-informed decision-making, and clear translation between business and technical teams.
 * Excellent stakeholder management, communication, and presentation skills.

## Description

The Assistant Director will play a key role in implementing new CRM capabilities, improving business processes, and supporting successful system adoption across Hadassah., * Partner with global and domestic stakeholders to elicit, analyze, validate, and document business needs, processes, requirements, and success measures for implementation of assigned CRM initiatives and strategic projects.

 * Lead assigned projects from discovery through implementation, developing and managing scope, timelines, budgets, resources, risks, dependencies, and governance structures.
 * Assess current-state business processes and systems, identify gaps and improvement opportunities, and translate findings into recommended solutions.
 * Facilitate discovery sessions, evaluate solution options, define acceptance criteria, and present evidence-based recommendations and tradeoffs to business and technical leaders.
 * Ensure solutions align with Salesforce best practices, security standards, and business requirements.
 * Develop and execute communication, training, and adoption strategies.
 * Support business readiness, go-live planning, and transition to ongoing support.
 * Other duties as required.