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# Help Desk Specialist

- **Company:** Tusker Corporation
- **Location:** Duluth, MN, United States
- **Salary:** $40,000.0 - $45,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Architecture, Network Service, Open Service Interface Definitions, Remote Desktop Services, Server Supported Gaming
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4e869b07bb3a36a1

## About the Role

* Strong written and excellent verbal communication skills -attention to detail is imperative.
 * Must be able to sort through data to determine appropriate conclusions and ensure that every step of a task is completed.
 * Must be able to follow directions and ask questions where specific steps have not been given. However, the ability to grow and become more self-reliant is important.
 * Must be able to maintain confidentiality and discretion.
 * The ability to balance quantity of work with quality of work is important.
 * Reliability in completing tasks is imperative.
 * Must maintain a valid driver's license and provide own method of transportation to customer sites as needed.
 * Must show a desire to take on new tasks, learn new skills and assist others.
 * The ability to follow though until issues are confirmed resolved is imperative.
 * The ability to provide thorough and timely documentation is essential.
 * Must maintain professional attitude and demeanor in verbal and written communication with customers., * Must understand workstations, server, security, wireless, network infrastructure, etc. System and topologies that Tusker sells and services.
 * General knowledge of the Networking Service industry and products.
 * Minimum of 1+ years of computer /networking experience.
 * High School education or GED and Post-secondary education in field.

## Description

* Provide phone support to Tusker customers, including remote desktop and server support.
 * Monitor and perform routine server health checks for maintenance customers.
 * Monitor service alerts from our various tools, identify and resolves issues related to those alerts.
 * Review, follow-up on and complete assigned activity in ticketing system
 * Monitor service board and ensure that tickets are worked within the customers' Service Level Agreement and promised timeline.
 * Track the progress on work performed to ensure that open service tickets continue moving forward to completion.
 * Escalate repeated or unresolved service tickets to the Service/Engineering Manager.
 * Manage configuration changes of monitoring and management software to ensure the highest level of customer support.
 * Provide and analyze reports on the health and service history of contracted customers.