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# Help Desk Technician

- **Company:** MORRISSEY, J MICHAEL M.D.
- **Location:** Manchester, CT, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, IT Management, Networking Basics, Wi-Fi Technology, Office365, User Administration
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=44559c167f7a7643

## About the Role

* 1-3 years of experience in IT support, help desk, desktop support, or a similar technical role
 * Strong troubleshooting skills in Windows environments
 * Familiarity with Microsoft 365 applications and services
 * Excellent customer service and communication skills
 * Ability to work independently, prioritize tasks, and maintain detailed documentation
 * Comfortable supporting users with varying levels of technical knowledge
 * Eagerness to learn cloud technologies, cybersecurity, networking, and modern IT management tools

## Description

Our client is seeking a Help Desk Technician to provide technical support for a diverse client base. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent service to end users.

What You'll Do

 * Respond to support requests via phone, email, and ticketing systems
 * Troubleshoot Windows workstations, Microsoft 365 applications, and common user issues
 * Manage and update support tickets, ensuring accurate documentation and timely follow-up
 * Assist with account administration, password resets, and user access management
 * Support devices, printers, scanners, Wi-Fi connectivity, and other desktop technologies
 * Help onboard and enroll devices into endpoint management platforms
 * Perform basic network troubleshooting involving DNS, DHCP, and connectivity issues
 * Identify potential security concerns and escalate when necessary
 * Escalate complex technical issues to senior engineers while providing detailed troubleshooting notes