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# Technical Support Specialist II

- **Company:** Dynamic Campus Solutions, Inc.
- **Location:** Saint Paul, MN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Software Applications, Microsoft Outlook, Issue Tracking Systems, Networking Hardware, Microsoft Office, Print Servers, Software Asset Management, Software Troubleshooting, Computer Equipment, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5cdba2b25f26150c

## About the Role

* Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
 * Ability to absorb and retain information quickly.
 * Ability to present information in a user-friendly language.
 * Self-motivated and directed.
 * Ability to effectively prioritize and execute tasks.
 * Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.
 * Other duties as assigned.

Requirements:

 * Minimum Associates degree in Information Technology, Bachelor's degree in Information Technology preferred or equivalent experience.
 * Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills.
 * Basic experience with network equipment and troubleshooting is a plus.
 * Ability to adjust work schedule to business needs
 * Must be able to lift 50 lbs. as need to move equipment across the campus environment
 * Must be able to sit long periods at a time and or stand long periods at a time, Servant Leader
Team Player
Accountable
Act with the highest integrity
Provide excellent customer service

## Description

The Technical Support Specialist 2 will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist 2 will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user's inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Technical Support Specialists and Student Workers.

Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.

In addition, the Technical Support Specialist 2 requires collaborative work with the network and system administrators to ensure IT services are functioning effectively.

Duties and Responsibilities:

 * Software installation and upgrades, software troubleshooting, image creation and deployment, and patch maintenance.
 * Maintain and develop documentation relative to hardware and software inventory.
 * Work with users to analyze, troubleshoot, and repair computer hardware and software.
 * Assist users with the use of supported hardware, software and peripherals.
 * Assist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment.
 * Assist with projects and maintenance.
 * Provide support for printer and copier related issues.
 * Attend and actively participate in regular team meetings.
 * Review, input, and update service tickets from the centralized ticketing system.
 * Supervise assigned student workers and assist them in completing tasks as required.
 * Broad knowledge of troubleshooting procedures and good analytical skills.
 * Proficient in all skills, policies, procedures and protocol required to complete assigned tasks.
 * Keep abreast of industry technologies to enhance technical skills. Provide feedback and make recommendations for implementation of those technologies that can be effectively applied.
 * Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed.