> Markdown version of [/jobs/ext/4183352-senior-technical-program-manager-amazon-connect](https://www.wearedevelopers.com/jobs/ext/4183352-senior-technical-program-manager-amazon-connect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technical Program Manager, Amazon Connect

- **Company:** Amazon.com, Inc.
- **Location:** Sunnyvale, CA, United States
- **Experience:** Expert
- **Salary:** $148,700.0 - $201,200.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Distributed Systems, Software Engineering, Amazon Connect
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=63a9910a8b993cba

## About the Role

* 5+ years of technical product or program management experience
 * 7+ years of working directly with engineering teams experience
 * 3+ years of software development experience
 * 5+ years of technical program management working directly with software engineering teams experience
 * Experience managing programs across cross functional teams, building processes and coordinating release schedules, * 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
 * Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
 * Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

## Description

We are looking for a highly effective Senior Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

 * You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
 * You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
 * You'd like to be directly responsible for solving real customer problems.
 * You are a passionate learner and are motivated to take on new challenges.
 * You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.