> Markdown version of [/jobs/ext/4183544-it-support-specialist-dallas-tx-55k-60k](https://www.wearedevelopers.com/jobs/ext/4183544-it-support-specialist-dallas-tx-55k-60k). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Dallas TX ($55K - $60K) - **Company:** Remington Hospitality - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, User Authentication, Microsoft Outlook, Dynamic Host Configuration Protocol, Microsoft Software, Networking Basics, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Scripting, Microsoft Power Automate, Peripherals, Microsoft Onedrive, Infrastructure Automation Frameworks, Laptops, Virtual Agents, Servicenow - **Published:** October 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6e02af9210d10ddd ## About the Role * 2-3+ years of corporate desktop, deskside, help desk or end-user IT support experience * Strong troubleshooting skills in a Windows and Microsoft 365 environment, with working knowledge of Entra ID, authentication and MFA * Experience troubleshooting laptops, peripherals, printers and conference-room technology * Experience with a ticketing or service management platform, and with remote support or monitoring and management tools * Basic networking knowledge, including Wi-Fi, DNS and DHCP Nice to Have * Experience with ServiceNow and Datto RMM * Experience with PowerShell, Power Automate or other scripting and automation tools * Experience using AI tools for troubleshooting, research or documentation (strongly preferred) Prepared with AI assistance 10/13/2026 Page 2 of 2, * No degree required with equivalent hands-on experience, and Microsoft, CompTIA, ITIL or ServiceNow certifications are a plus * Primarily on-site in our Dallas/Fort Worth corporate office, 5 days per week, with regular executive interaction * Occasional equipment moves and installs, and occasional after-hours support for key events or urgent issues ## Description * Be our on-site go-to: serve as a primary IT support resource for the corporate office and resolve tickets in ServiceNow * Solve everyday tech issues: Windows laptops, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers and connectivity, plus access, MFA and Microsoft Entra ID issues * Support our leaders: deliver professional, patient, high-touch support to executives and senior leaders * Power great meetings: keep conference rooms running, including Teams, displays, cameras and microphones, and have technology ready for important presentations * Fix it fast: use tools like Datto RMM to diagnose endpoint issues, and prepare or replace a laptop on short notice when needed * Team up: work with our Managed Service Provider and other IT resources on escalations, and document solutions in knowledge articles * Make tomorrow easier: fix root causes instead of repeating the same fix, and look for ways to use AI, scripting or automation, * Genuinely enjoy helping people, and stay patient and approachable with anyone who isn't comfortable with technology * Explain technical issues clearly, without unnecessary jargon, and are polished with executives * Take ownership and initiative, and follow problems through to resolution * Think creatively, stay organized and know when to ask for help or escalate Grow With Us: AI, Automation & Learning * Technology support is changing quickly, and we want someone excited to change with it. You don't need to be a developer or an automation expert. If you run into the same manual task again and again, we'd love for you to wonder whether there's a better way. Curiosity, problem-solving and a willingness to learn matter most. What Success Looks Like * Success isn't measured by tickets closed. It's measured by whether technology gets easier for the people you support. For example: + You notice a conference room keeps having the same problem and fix the root cause + You spot a recurring request and create documentation or automate part of it + You see an executive preparing for an important meeting and have the technology ready before they ask