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# IT Support Specialist

- **Company:** Esudo Technology Solutions, Inc.
- **Location:** San Jose, CA, United States
- **Salary:** $60,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Business Software, Computer Networks, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Connections, Azure Active Directory, Cloud Services, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Connectivity Problems, Peripherals, Computer Equipment
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b84d4d534aa3e0eb

## About the Role

* Experience in IT support, help desk services, desktop support, or a related role.
 * Familiarity with Windows operating systems and common business software.
 * Basic understanding of networking concepts, including TCP/IP, DNS, and Wi-Fi.
 * Knowledge of computer hardware, software installation, and troubleshooting.
 * Strong customer service and communication skills.
 * Ability to prioritize support requests and manage multiple tasks.
 * Attention to detail and a commitment to protecting confidential information.
 * Ability to work independently and collaborate with a technical team.

Preferred Skills

 * Experience supporting small and medium-sized business IT environments.
 * Familiarity with Microsoft 365, Microsoft Entra ID, or Active Directory.
 * Knowledge of remote monitoring and management tools.
 * Experience with IT ticketing systems and technical documentation.
 * Basic understanding of cloud services, endpoint security, and backup solutions.
 * CompTIA A+, Network+, or other relevant certifications.

## Description

* Respond to technical support requests through phone, email, remote support, or a ticketing system.
 * Diagnose and resolve common hardware, software, and connectivity problems.
 * Set up computers, peripherals, applications, and user workstations.
 * Assist with account access, password resets, and user permissions.
 * Troubleshoot Windows operating systems, business applications, printers, and network connections.
 * Support Microsoft 365 and other commonly used workplace applications.
 * Document incidents, troubleshooting steps, and resolutions accurately.
 * Escalate complex technical issues to senior technicians or system administrators.
 * Assist with software updates, equipment maintenance, and routine IT tasks.
 * Follow established IT security policies and data protection procedures.