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# End User Computing Specialist I

- **Company:** Denver Health
- **Location:** Denver, CO, United States
- **Experience:** Starter
- **Salary:** $49,795.0 - $69,722.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Apple IOS, Health Informatics, HP Thin Clients, Microsoft Office, System Center Configuration Manager, Networking Basics, Remote Access Technology, User Environment Management, ServiceNow IT Service Management, Tablet Computers, Microsoft InTune, Deployment Automation, Laptops
- **Published:** October 8, 2026
- **Apply:** https://denverhealth.wd1.myworkdayjobs.com/DHHA-Main/job/Main-Campus---Pavilion-K---667-Bannock-Street-Denver-CO-80204/End-User-Computing-Specialist-I_R18895-1

## About the Role

* High School Diploma or GED required.

Work Experience:

 * 1+ year of experience in an IT support or help desk role, ideally in a healthcare setting required.

Licenses/Certifications:

 * Microsoft, CompTIA A+, Network+, or similar certifications preferred.

Knowledge, Skills and Abilities:

 * Inspire and lead others by example
 * World Class Customer Service Skills
 * Professional and effective communications skills (verbal, written, and listening)
 * Ability to work independently and in a team environment
 * Ability to work effectively in fast-paced, patient-centered environments
 * Adapt to frequent changes with a positive attitude
 * Attention to details
 * Handle difficult situations and users with successful outcomes
 * Communicate technical issues to non-technical customers
 * Excellent analytical and problems solving skills
 * Multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
 * Commitment to confidentiality and understanding of HIPAA and healthcare IT security requirements
 * Working knowledge of Windows OS, Apple IOS, Microsoft Office 365, and basic networking
 * Basic hardware support - PCs, laptops, Apple mobile devices, mice, keyboards, monitors, scanners, and printers

## Description

The End User Computing Specialist I provides front-line technical support to clinical and non-clinical staff across our healthcare facilities. This role ensures the proper operation and security of end-user devices, supporting systems that directly impact patient care, administrative workflows, and operational efficiency. Working under direct supervision, the EUC Specialist I is an entry-level role designed for individuals beginning a career in IT support within a healthcare setting., * Provide technical support for desktops, laptops, thin clients, tablets, printers, scanners, and mobile devices used in clinical and administrative environments (20%)

 * Set up and deploy end-user devices using standardized imaging and deployment tools (e.g., SCCM, Intune, Autopilot) (20%)
 * Ensure endpoint compliance with security updates, antivirus, and encryption policies (10%)
 * Install, configure, and maintain hardware and software including Windows 11, Microsoft Office 365, and healthcare-specific applications (10%)
 * Document incidents, service requests, and resolutions in the IT ticketing system (10%)
 * Participate in IT inventory management and asset tracking (10%)
 * Troubleshoot issues remotely using various remote access applications (10%)
 * Effectively interact with customers while maintaining professionalism (10%)