> Markdown version of [/jobs/ext/4184038-entry-level-it-support-technician-level-1-help-desk-field-support](https://www.wearedevelopers.com/jobs/ext/4184038-entry-level-it-support-technician-level-1-help-desk-field-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Entry-Level IT Support Technician (Level 1) - Help Desk & Field Support - **Company:** NGUYEN NETWORK - **Location:** Glendora, CA, United States - **Experience:** Starter - **Salary:** $45,760.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Cyber Security, Computer Maintenance, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Internetworking, Network Troubleshooting, Microsoft Office, Windows Servers, Networking Basics, Remote Desktop Services, Software Engineering, Wireless Access Point, Wi-Fi Technology, Network Routers, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Network Server - **Published:** October 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ef30ff44a634d23c ## About the Role * Basic knowledge of Windows 10/11, computer hardware, and software troubleshooting. * Familiarity with Microsoft Office, Outlook, and common business applications. * Basic understanding of networking concepts such as IP addresses, DNS, DHCP, and Wi-Fi. * Good communication skills and a professional, customer-friendly attitude. * Strong troubleshooting ability and attention to detail. * Ability to work independently while knowing when to ask for help. * Dependability, punctuality, and willingness to learn. * Valid driver's license and reliable transportation for local client visits. * Ability to lift up to 50 lbs when necessary. * Authorization to work in the United States. Nice to Have (Not Required) * CompTIA A+, Network+, or Microsoft certifications. * Previous experience in computer repair, IT help desk, or technical support. * Familiarity with Microsoft 365 administration, Active Directory, or Windows Server. * Experience with remote desktop tools and ticketing systems. * Basic understanding of firewalls, switches, wireless access points, and network troubleshooting. * Experience building or upgrading computers. No extensive professional IT experience required. Candidates with hands-on technical skills, home lab experience, computer repair experience, or relevant IT education are encouraged to apply., Work alongside experienced IT professionals and develop practical troubleshooting and problem-solving skills. ## Description Love working with computers? Enjoy solving technical problems? Looking for an opportunity to grow your IT career? Azusa Technology is looking for a motivated, dependable, and customer-focused Level 1 IT Support Technician to join our growing team. We provide managed IT services, computer support, networking, cybersecurity, and technology solutions to businesses throughout Southern California. Unlike positions where you spend all day answering help desk calls, this opportunity gives you hands-on experience working with computers, servers, networks, Microsoft 365, and real business IT environments. You don't need to know everything. We're looking for someone with a solid technical foundation, a willingness to learn, and a great attitude. What You'll Be Doing * Troubleshoot Windows computers, laptops, printers, and common software issues. * Provide technical support remotely, over the phone, and at client locations. * Install, configure, repair, and upgrade computers and workstations. * Troubleshoot basic networking issues, including Wi-Fi, internet connectivity, routers, and switches. * Assist with Microsoft 365, Outlook, email, and user account support. * Set up new computers, install applications, and migrate user data. * Document technical issues and resolutions in our ticketing system. * Assist senior technicians with servers, firewalls, cybersecurity, and IT infrastructure projects. * Travel to local client locations when on-site assistance is required., Every day brings different technical challenges, from troubleshooting workstations to assisting with network installations and business IT projects. Small-Team Environment Be part of a team where your contributions matter and you have opportunities to take on new responsibilities. Employment Details * Part-time position to start, with potential to transition into full-time employment based on performance and business needs. * Competitive hourly pay based on experience and qualifications. * Primarily weekday daytime hours. * In-person work at our office and local client locations. * Occasional weekend or after-hours work may be required.