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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst II - **Company:** Amentum Services, Inc. - **Location:** Colorado Springs, CO, United States (Remote available) - **Experience:** Starter - **Salary:** $68,000.0 - $73,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, Analysis of Variance (ANOVA), Unix, Cloud Computing, Cyber Security, Linux, Intacct, Log Analysis, Enterprise Messaging Systems, Solaris (Operating System), System Availability, Information Technology - **Published:** October 8, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/help-desk-analyst-ii-nissc-3-cmsfs/11598426 ## About the Role * Must have an active Top Secret Clearance with SCI eligibility * 1 year or more of direct experience. * 2 years or more of general work history. * High School diploma or GED. * Must be able to complete training and receive MDC crew qualification within 60 Days upon hire. * Experience handling and protecting highly classified information, data, and systems. * Able to work flexible shifts as required, including days, nights, weekends and holidays. * Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills). Desired Requirements: * Technical and communications skills to enable effective dialogue between internal and external customers, at all levels. * Experience with DoD cryptographic equipment and related material handling and use. * Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux. * Experience with Department of Defense messaging and messaging systems. * Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized. * Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate). ## Description The Help Desk Analyst II supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC 3). The candidate will: * Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team. * Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues. * Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy. * Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment. * Recall and service messages, as well as monitoring systems to maintain continuous system availability. * Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval. * Perform startups, reboots, server swaps, and shutdown of the systems. * Report on job status to MDC leaders. * Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events. * Perform other duties as required to support the 21CS mission. This position is expected to pay $68,000-$73,000 annually; depending on experience, education, and any certifications that are directly related to the position. This position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies., 7 Minutes Ago Hybrid Denver, CO, USA 107K-160K Annually Mid level 107K-160K Annually Mid level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Serve as a trusted advisor to behavioral health providers: review financial reports, prepare budgets/forecasts, analyze KPIs, provide technical accounting support, identify operational improvements, lead US and offshore teams, and coach staff to ensure high-quality client deliverables. Top Skills: Bill.ComNetSuiteQuickbooks OnlineSage Intacct Wipfli Manager, Accounting Advisory - Behavioral Health Industry 7 Minutes Ago Remote or Hybrid United States 107K-160K Annually Senior level 107K-160K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Serve as a trusted advisor to behavioral health providers by reviewing financial reporting, preparing budgets/forecasts, analyzing KPIs, providing technical accounting support, identifying operational improvements, leading US and offshore engagement teams, and coaching staff to ensure high-quality deliverables and client service. Top Skills: Bill.ComNetSuiteQuickbooks OnlineSage Intacct Wipfli