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# IT Support Technician

- **Company:** MITCO, Inc.
- **Location:** Chattanooga, TN, United States (Remote available)
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Virtual Private Networks (VPN), Networking Basics, Windows Desktop, Wi-Fi Technology, Connectivity Problems, Software Troubleshooting, Information Technology, Laptops, User Accounts
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5752f2de69b7e372

## About the Role

* Technical training, associate degree, certification, or equivalent hands-on experience preferred.

 * Previous IT help desk or technical support experience is a plus but not required.

 * Familiarity with Windows, Microsoft 365, basic networking, and user support.

 * Strong troubleshooting, communication, and customer service skills.

 * Ability to work independently while managing multiple priorities.

 * Willingness to learn new systems and technologies.

 * CompTIA A+ certification is a plus.

Physical Requirements

 * Ability to lift and move IT equipment up to 40-50 pounds.

 * Comfortable working in both office and warehouse environments.

## Description

We're looking for a dependable IT Support Technician to provide technical support for employees across our Chattanooga-area offices, warehouse locations, and remote workforce. This role is ideal for someone who enjoys solving problems, helping others, and building their IT career in a collaborative environment.

What You'll Do

 * Provide first-level technical support in person, remotely, and by phone/email.

 * Set up, troubleshoot, and maintain computers, laptops, printers, monitors, and other IT equipment.

 * Support Microsoft 365, user accounts, email access, and password resets.

 * Troubleshoot Windows, Wi-Fi, VPN, printers, and network connectivity issues.

 * Assist with employee onboarding and offboarding, including equipment deployment.

 * Support mobile devices, warehouse technology, and business applications.

 * Document support requests and resolutions.

 * Travel between local company locations as needed.

 * Escalate complex issues and assist with IT projects when appropriate.