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# Call Center / Help Desk Analyst

- **Company:** London Approach
- **Location:** Harrisburg, PA, United States (Remote available)
- **Salary:** $24,960.0 - $31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Network Service, TCP/IP, Software Troubleshooting, Peripherals, Information Technology, Laptops
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cc2749a0a2f6ca29

## About the Role

* Proficiency in Microsoft Office suite applications and familiarity with help desk systems.
 * Strong technical support skills across various operating systems including Windows, macOS, Linux.
 * Knowledge of computer networking concepts such as TCP/IP, DNS, LANs, VPNs.
 * Experience with hardware support including desktops, laptops, mobile devices, and peripherals.
 * Ability to troubleshoot software issues related to operating systems and applications effectively.
 * Familiarity with Active Directory management and IT infrastructure components like GPOs.
 * Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
 * Analysis skills for diagnosing complex technical problems quickly and accurately.
 * Understanding of computer management tools and techniques for maintaining system health.
 * Customer service orientation with a focus on delivering professional support experiences.

This position offers an engaging opportunity for individuals eager to apply their technical expertise in a fast-paced environment while supporting organizational success through exceptional IT service delivery.

## Description

* Respond promptly to user inquiries via phone, email, or help desk systems, ensuring timely resolution of technical issues.
 * Provide comprehensive support for operating systems such as Windows, macOS, and Linux, including installation, configuration, and troubleshooting.
 * Diagnose and resolve hardware problems related to computers, peripherals, mobile devices, and other IT equipment.
 * Assist users with software troubleshooting, including application errors and configuration issues.
 * Manage network-related issues such as DNS, TCP/IP, LAN connectivity, VPN access, and network troubleshooting.
 * Support Active Directory management tasks such as user account creation, password resets, and permissions adjustments.
 * Utilize help desk ticket management systems to document issues accurately and track resolution progress.
 * Perform equipment troubleshooting and maintenance to ensure optimal hardware performance.
 * Support IT infrastructure components including GPO (Group Policy Objects), DNS servers, and other network services.
 * Collaborate with team members to escalate complex issues and ensure comprehensive resolution.
 * Contribute to maintaining documentation of procedures and technical solutions for future reference.