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# IT SW Installer

- **Company:** Open Technology Group, Incorporated
- **Location:** Silver Spring, MD, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $50,960.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Google Chrome, Computer Networks, Data Transmissions, Firefox, HP Service Manager Software, Web Browsers, Software Systems, Computer Equipment, Cisco
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3a03214cd613ec26

## About the Role

* Strong verbal and written communication skills
 * Exceptional customer service acumen up to the executive level
 * Troubleshooting skills is a must
 * Punctuality and Professionalism.
 * Extreme attention to detail is a must
 * Ability to work under pressure and deliver results in a timely manner
 * Ability to maintain the integrity and confidentiality of sensitive information
 * Must be able to physically lift and move workstation equipment
 * Must be able to pass a background investigation

Certification requirement: Current CompTIA Certification A+ is a must, Security +, Network +

Minimum Experience: Experienced in computer hardware and software systems. Minimum two (2) years' experience

## Description

* Data transfer/refresh from old to new laptops
 * Install/Configure/reset checkpoint for Users
 * Install/configure local and network printers, scanners, dual monitors' and settings, docking station
 * Resolve, update and close tickets in the HP service manager in a first-come first-served manner or otherwise required by hierarchy.
 * Setup network drives from old to new computers.
 * Install and configure Cisco IP communicator, Firefox, Internet explorer, Google Chrome
 * Transfer browsing history, bookmarks, and favorites for Mozilla Firefox and internet explorer, from old to new computer.
 * Enable and/or delete network accounts for computers in Active Directory.